Heather Cass
North Augusta,USA
Summary
Certified Nurses Aide with 8+ years of experience in patient care and medical procedures, including vital sign monitoring, venipuncture, and ECG administration. Demonstrates strong collaboration with healthcare teams to ensure holistic patient care and optimal health outcomes. Proficient in managing precise medical procedures and maintaining a safe, supportive environment for recovery.
Overview
25
25
years of professional experience
Work History
CERTIFIED NURSES AIDE, NURSING ASSISTANT
Charlie Norwood VAMC Downtown Augusta
Augusta, GA
10.2016 - 07.2023
- Conducted comprehensive patient care, including vital sign monitoring, specimen collection, and ECG administration, ensuring optimal health outcomes.
- Facilitated patient mobility and comfort, assisting with daily activities and maintaining a safe, supportive environment for recovery.
- Managed precise medical procedures including venipuncture, bladder scans, and telemetry box placement, adhering to strict protocols.
- Partnered with healthcare team to provide holistic patient care, from nutritional support to drainage system management. Prioritized patient well-being and safety, implementing proactive measures to prevent complications and enhance recovery processes.
- Conducted precise medical procedures including venipuncture, ECGs, and bladder scans, adhering to strict protocols for patient diagnostics and care.
CERTIFIED NURSE AIDE NURSING ASSISTANT
Life Care Center of Copper Basin
, TN
08.2015 - 08.2016
- Implemented meticulous hygiene and grooming protocols, enhancing residents' comfort and dignity while maintaining high standards of care.
- Partnered with healthcare team to facilitate resident mobility, providing transfer assistance and promoting independence through walking support.
- Optimized resident care routines, improving efficiency while maintaining personalized attention and meeting individual needs.
- Developed creative approaches to resident engagement, fostering a positive living environment and enhancing overall quality of life.
- Delivered compassionate resident care, focusing on safety, hygiene, and mobility support. Enhanced quality of life through personalized attention and engagement strategies.
VETERINARY TECHNICIAN/ CLERK
Andrews Veterinary Hospital
Andrews, NC
06.2013 - 06.2014
- Coordinated client care through appointment scheduling, phone support, and record management, ensuring seamless veterinary services delivery.
- Maintained meticulous client records and efficiently managed administrative tasks, contributing to streamlined clinic operations.
- Provided empathetic client communication, addressing inquiries and facilitating appointment reminders to enhance patient care continuity.
- Optimized clinic workflow through efficient document handling and proactive client follow-ups, improving overall service quality.
- Leveraged technology for digital record-keeping and communication, enhancing information accessibility and reducing paper waste.
- Fostered client relationships through empathetic communication, enhancing appointment adherence and continuity of care for pets.
CERTIFIED NURSES AIDE, NURSING ASSISTANTS
Masonic Villages
Elizabethtown, PA
03.2012 - 08.2013
- Delivered compassionate care to residents, ensuring their comfort and well-being while promoting independence and dignity in daily activities.
- Meticulously collected vital signs and specimens, maintaining accurate records crucial for resident health monitoring and care planning.
- Worked seamlessly with nursing team to implement care plans, adapting approaches to meet individual resident needs and preferences.
- Enhanced resident safety through vigilant monitoring and prompt reporting of changes in condition, contributing to prevention of complications.
- Developed creative solutions to improve residents' quality of life, introducing personalized activities that boosted morale and engagement.
- Championed resident dignity through personalized care, fostering independence and enhancing overall quality of life in a compassionate environment.
PARAEDUCATOR, TEACHER ASSISTANTS
Lancaster/Lebanon Intermediate Unit13
Lancaster, PA
08.2011 - 03.2012
- Fostered inclusive learning environment, implementing tailored behavior management strategies to enhance student engagement and academic success.
- Meticulously prepared instructional materials aligned with teacher directives, ensuring seamless integration into lesson plans and curriculum objectives.
- Partnered with teachers to facilitate small and whole group activities, adapting approaches to meet diverse learning needs and promote student participation.
- Devised creative incentive programs for students requiring additional guidance, resulting in improved behavior and increased motivation to learn.
- Maintained a safe learning environment through effective classroom management, significantly reducing disruptions and enhancing overall educational outcomes.
PARAEDUCATOR, TEACHER ASSISTANTS
Lancaster/Lebanon Intermediate Unit13
Manheim, PA
08.2004 - 06.2009
- Supported instructional activities and directly assisted students and parents, enhancing educational outcomes.
- Delivered direct services to students, supporting educational programs designed by teachers to enhance learning outcomes and student development.
- Partnered with teachers to implement tailored educational strategies, fostering an inclusive classroom environment and promoting student engagement.
- Meticulously executed instructional duties, ensuring accurate delivery of curriculum content and maintaining comprehensive student progress records.
- Facilitated individualized learning experiences, adapting teaching methods to address diverse student needs and improve academic performance.
- Introduced creative learning activities to complement core curriculum, enhancing student comprehension and retention of key concepts.
MACHINE OPERATOR, PACKAGING AND FILLING MACHINE OPERATORS
Qvc
Lancaster, PA
11.1998 - 06.2003
- Operated diverse machinery including Automatic Box Machine and Taper Machine, ensuring precise product matching and quality inspection for efficient order fulfillment.
- Optimized machine operations for Automatic Box and Taper Machines, enhancing product matching accuracy and quality control processes in order fulfillment.
- Streamlined packaging workflows, significantly reducing processing time and improving overall efficiency in product distribution channels.
- Implemented rigorous quality inspection protocols, minimizing errors and ensuring consistently high standards in product packaging and delivery.
- Proposed and executed process improvements, leading to notable reductions in material waste and increased operational productivity.
- Fostered strong teamwork within the packaging department, facilitating smooth coordination and knowledge sharing to meet demanding production targets.
Education
GENERAL STUDIES -
College of Southern Maryland
Laplata, MDNURSING -
Kaplan University
PHLEBOTOMY -
Tri-County Community College
Murphy, NCPRE-NURSING -
GMC Georgia Military College
Augusta, GASkills
- Venipuncture
- Specimens
- Vital signs
- Telemetry
- ECGs
- Bladder scans
- Drainage systems
- Patient transfer
- Patient feeding
- Patient safety
- Palliative care
- Appointment scheduling
- Client communication
- Data entry
- Document management
- Classroom management
- Behavior management
- Student engagement
- Instructional material preparation
- Machine operation
- Material handling
- Order fulfillment
- Product inspection
- Packaging
- Shipping
References
- Brian Stewart, Registered Nurse, 706-627-5954
- Tami Herrick, Registered Nurse, 706-836-7351
- Akeria Stephens, Nurse Manager, 478-696-2515
- Allison Llyod, Asst. Manager, 757-897-9772
Additional Information - Honors
Kaplan University President's List Honors, Successfully earning a grade point average of 3.96 or higher in January 2012 term.
Timeline
CERTIFIED NURSES AIDE, NURSING ASSISTANT
Charlie Norwood VAMC Downtown Augusta
10.2016 - 07.2023
CERTIFIED NURSE AIDE NURSING ASSISTANT
Life Care Center of Copper Basin
08.2015 - 08.2016
VETERINARY TECHNICIAN/ CLERK
Andrews Veterinary Hospital
06.2013 - 06.2014
CERTIFIED NURSES AIDE, NURSING ASSISTANTS
Masonic Villages
03.2012 - 08.2013
PARAEDUCATOR, TEACHER ASSISTANTS
Lancaster/Lebanon Intermediate Unit13
08.2011 - 03.2012
PARAEDUCATOR, TEACHER ASSISTANTS
Lancaster/Lebanon Intermediate Unit13
08.2004 - 06.2009
MACHINE OPERATOR, PACKAGING AND FILLING MACHINE OPERATORS
Qvc
11.1998 - 06.2003
GENERAL STUDIES -
College of Southern Maryland
NURSING -
Kaplan University
PHLEBOTOMY -
Tri-County Community College
PRE-NURSING -
GMC Georgia Military College