Heather Castle
Tampa,FL
Summary
Highly motivated Senior Director with 10+ years of success in leading nonprofit initiatives. Expertise in training, program development, communication, fundraising, and overall management. Proven ability to deliver innovative strategies and ensure partner satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Director
Big Brothers Big Sisters of Tampa Bay
Tampa, FL
10.2023 - Current
- Established and managed strong partnerships with major stakeholders including Tampa Bay Buccaneers, State Attorney’s Office, local police, sheriffs’ departments, and colleges.
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Drove client satisfaction and improved support services to increase retention.
- Developed and implemented comprehensive 1:1 mentoring program to support children, offering guidance on workplace practices, life choices, and personal development.
- Created agendas and facilitated meetings to ensure effective communication and collaboration
- Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
- Managed multiple projects simultaneously while ensuring deadlines were met.
- Generated over $100,000 in revenue for organization within span of one year.
- Successfully handled ticket opportunities spanning 9 counties, streamlined signups process with customized forms and ensured prompt distribution of tickets.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Draft press releases to capture media interest securing interviews with local television stations.
- Collaborated with national office on several projects, including production of national commercial.
- Managed Interns and their development
Director
Big Brothers Big Sisters of Tampa Bay
Tampa, FL
10.2013 - 10.2023
- Planned, scheduled, and conducted volunteer trainings while coordinating with partners to establish training courses at multiple locations.
- Planned and executed organized match activities
- Effectively communicated and shared information with volunteers regarding match activities and community events.
- Developed unique partnerships with diverse community organizations to offer unmatched experiences.
- Coordinated ticket and discount distribution for matches
- Sustained high-level proficiency in implementing child safety and risk management policies across all areas of responsibility.
- Identify child safety issues for volunteers, children, and their families.
- Collaborated with program staff to facilitate seamless transition between functions.
- Engaged in regular attendance at agency meetings such as program meetings, individual supervision sessions, trainings, and general staff meetings.
- Actively sought out educational opportunities to further development
- Demonstrated knowledge and understanding of relevant federal, state, and local laws.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Facilitated meetings between vendors and clients in order to discuss overall project scope and timeline.
Program Supervisor
Best Buddies
Tampa, FL
07.2011 - 10.2013
- Collaborated cross-functionally across departments to orchestrate smooth and efficient program development.
- Organized and managed program development from conception through successful execution.
- Developed and facilitated leadership trainings tailored for volunteer roles, prioritizing volunteer engagement.
- Ensured mission advancement and participation in all Best Buddies initiatives.
- Evaluated and tracked chapter engagement in Best Buddies trainings; provided certification for advisors and ongoing training opportunities for members and communities.
- Developed and led community trainings to promote awareness and engagement in Best Buddies mission. Includes corporate partner trainings, ambassadors, and e-Buddies trainings.
- Ensured participation from all chapters in Annual Best Buddies Leadership Conference and state's Friendship Walk.
- Led fundraising campaigns for all chapters and community members of state's Friendship Walk, successfully driving financial support.
- Effectively utilized Microsoft Outlook, social media platforms, and BBO to facilitate seamless communication with participants.
Education
Bachelor of Social Work - Social Work
Saint Leo University
Saint Leo, FL05-2010
Skills
- Team Building and Motivation
- Key Performance Indicators
- Organizational Development
- Project Coordination
- Operations Management
- Budget Control
- People Management
- Fundraising Events
- Crisis Management
- Verbal and written communication
- Strategic Planning
- Charismatic Leader
- Contract and Vendor Management
- Schedule Management
- Professionalism
- Marketing
Accomplishments
- Bay News 9 Everyday Hero Winner 2020
- St Leo Alumni Women's Basketball Community Hero Award
- Tonya Fines Strong by Design Podcast Guest
- Building Success Summit Panelist
- Ceremonial First Pitch at Tampa Bay Rays Game
Certification
- NLC’s Certificate of Volunteer Management
References
References available upon request.
Timeline
Senior Director
Big Brothers Big Sisters of Tampa Bay
10.2023 - Current
Director
Big Brothers Big Sisters of Tampa Bay
10.2013 - 10.2023
Program Supervisor
Best Buddies
07.2011 - 10.2013
Bachelor of Social Work - Social Work
Saint Leo University
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