Overview
Work History
Education
Skills
Certification
Affiliations
Honorsandawards
References
Hobbies and Interests
Timeline
Generic

Heather Cearley

Harrah,Oklahoma

Overview

12
12
years of professional experience
1
1
Certification

Work History

Corporate Warranty Admin./ OEM Support Specialist

AWN-Automotive Warranty Network
09.2018 - Current
  • Work all dealers' claims completely, daily including Auditing
  • Utilize our proprietary CARS application to assist in resolution of every dealer compliance issue
  • Booking claims
  • Closing claims
  • Submitting claims for payment to manufacturer
  • Accounting and clearing differences in payment
  • Maintaining a clean warranty receivable schedules regularly to ensure proper cash flow to dealer clients
  • Maintaining appropriate certifications and knowledge of updated Policy and Procedures
  • Help dealership stay compliant with manufacturer's policy and procedures
  • Verify Parts Pricing and billing for Dealer
  • Verify STUI Pics for dealer/manufacturer
  • Posting Credit Statements weekly
  • Working Schedules to maintain clean balances
  • Audit each Repair Order for errors and compliance issues

Corporate Warranty Administrator

Ted Moore Auto Group
03.2015 - 09.2018
  • Process all claims by next business day following TOO close date Handle and resolve all claims
  • Establish and maintain relationships with the manufacturer's designated warranty representatives
  • Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
  • Analyze problems, identify trends and develop strategies for maximizing claim process
  • Flag the technicians for the hours earned on the service they performed
  • Check each repair order against the vehicle's service history to avoid duplicate claims
  • Provide a weekly report to the service manager regarding claim status
  • Report any fraudulent manipulation of warranty claims
  • Provide parts manager with updated parts listing on a weekly basis
  • Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
  • Assist service consultants in closing all open warranty RO's
  • Assist service consultants and technicians with any warranty questions
  • Assist with special projects, audits and reports as requested
  • Review and manage all aging schedules and reports
  • Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.

Warranty Administrator/Rental Car Dept. Customer Service

Fowler Honda
05.2014 - 03.2015
  • Process all claims by next business day following TOO close date Handle and resolve all claim corrections and charge-backs
  • Establish and maintain relationships with the manufacturer's designated warranty representatives
  • Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
  • Analyze problems, identify trends and develop strategies for maximizing claim process
  • Flag the technicians for the hours earned on the service they performed
  • Check each repair order against the vehicle's service history to avoid duplicate claims
  • Provide a weekly report to the service manager regarding claim status
  • Report any fraudulent manipulation of warranty claims
  • Provide parts manager with updated parts listing on a weekly basis
  • Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
  • Assist service consultants in closing all open warranty RO's
  • Assist service consultants and technicians with any warranty questions
  • Assist with special projects, audits and reports as requested
  • Review and manage all aging schedules and reports
  • Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.

Property Manager

Switzer's locker room
09.2013 - 05.2014
  • Responsible for the sales and marketing, keeping the facility rented at optimum levels effectively utilizing advertising, promotional and customer relation skills as approved by management
  • Rent space, actively sells and maintains supplies of merchandise
  • Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries
  • Visually inspects the facility daily, observe and respond promptly to any situation and advising management
  • General management of the office including but not limited to opening and closing the office on time each day
  • Maintains all required tenant documentation in a neat and orderly manner as directed by management
  • The Manager must be able to controlling delinquencies by telephone contact and letters on a scheduled basis including sending out monthly invoices
  • Maintaining accuracy of the Petty Cash, make daily bank deposits and preparing daily, weekly and monthly reports as required by management
  • Assist in preparing units for auction, vacate as prescribed by law and approved by management
  • Maintains a neat, clean, safe and secure facility including minor maintenance and daily lock checks
  • Notifies their direct District Manager of all maintenance items that require attention in a timely manner
  • Effectively communicates with management and fellow employees
  • All Managers will reports directly to District Manager.

Inventory Clerk/ Deal Processor

Joe Cooper Ford Of Midwest City
08.2012 - 12.2012
  • Stocked in new and used inventory, Wrote check, Field inventory, Processed new and used purchases, worked titles, issued liens, mailed contracts to lenders, scanned in deals
  • Phone Etiquette, Multi-line Phone Systems, Filing, Document Scanners, scanning, Copy Machine, faxing, Email.

Education

High School or equivalent -

Columbia High School
06.1997

Skills

  • Excellent communication skills
  • Employee motivation
  • Filing/Editing patient charts
  • Patient scheduling
  • Proficient with medical terminology
  • Filing
  • Phone Etiquette
  • Windows Internet Explorer
  • Computer typing
  • Typing
  • 10 Key
  • Microsoft
  • Inventory Management
  • Customer Service
  • Auditing
  • Google Docs
  • Outlook express
  • Self Starter
  • Automotive Management
  • Parts and tools management
  • Fleet/Rental Car Management

Certification

-Elite Certified Warranty Administrator, Kia Motors America

-Master Certified Warranty Administrator, Hyundai Motor America

Affiliations

  • I.B.R.A.
  • B.B.R.
  • N.B.H.A

Honorsandawards

  • Awarded Elite Certification from Kia Motors America
  • Awarded Master Certification from Hyundai Motor America

References

  • Monte Pipins, Personal, (405) 659-8155
  • Danielle Witcosky, Personal, 405-830-8378
  • Nicki Dame, Professional and Personal, (405) 788-8204
  • Casey Houseman, Professional/Personal, 405-246-603

Hobbies and Interests

  • Equine
  • Barrel Racing
  • Roping
  • Equine Health
  • Horse Training
  • Team Penning
  • Customer Care
  • Computer Work
  • Office work
  • Computer work
  • Customer service
  • Parts and Service
  • Automotive
  • Hiking
  • Camping
  • Traveling

Timeline

Corporate Warranty Admin./ OEM Support Specialist

AWN-Automotive Warranty Network
09.2018 - Current

Corporate Warranty Administrator

Ted Moore Auto Group
03.2015 - 09.2018

Warranty Administrator/Rental Car Dept. Customer Service

Fowler Honda
05.2014 - 03.2015

Property Manager

Switzer's locker room
09.2013 - 05.2014

Inventory Clerk/ Deal Processor

Joe Cooper Ford Of Midwest City
08.2012 - 12.2012

High School or equivalent -

Columbia High School

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Heather Cearley