Heather Cervantes
Huntington Beach,CA
Summary
Experienced Real Estate Agent dedicated to giving clients first-class professional service and honest advice to enable sound financial decision-making in sales, purchases, and leasing of real estate. Personable and ethical professional with 9 years of comprehensive experience buying and selling properties on behalf of clients. Versed in contract negotiation, transaction coordination, and prospecting.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Skybox Realty
San Francisco, CA
05.2015 - Current
- Negotiated purchase agreements and contracts with buyers and sellers with median price of $1,000,000.
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Managed marketing strategies for properties as well as created detailed property descriptions for use in advertising campaigns and open houses.
- Responded promptly to client inquiries via phone or email.
- Showed residential properties and explained features, value and benefits of available homes.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Called or emailed lapsed clients to inquire about continuing needs.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Created Property Management division for the agency that increased revenue by 25%.
Resident Services Coordinator
Action Property Management
San Francisco, CA
01.2014 - 05.2015
- Developed and implemented policies to ensure 5 Star Service to residents of 650 unit luxury high-rise condominium building.
- Responded promptly to inquiries from residents regarding available programs or services.
- Monitored and directed work of lower-level clerks.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Cage Operations Assistant Supervisor
Hard Rock Hotel And Casino Las Vegas
Las Vegas, NV
09.2006 - 10.2013
- Organized and maintained records of daily transactions and other operational data for casino bank of $80M.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
- Trained new staff members on company policies related to operations management.
- Developed and cultivated relationships with club VIPs and respective guests.
- Directed and supervised team of 15 employees in daily operations.
Education
Bachelor of Arts - Communication With An Emphasis in Public Relations
University of The Pacific
Stockton, CA05-2006
Skills
- Lead Follow Up
- Contract Negotiation
- Market monitoring
- Leasing and sales expert
- Administrative Support
- Highly Professional
Certification
- California DRE# 01961041
- National Association of Realtors member
References
References available upon request.
Timeline
Real Estate Agent
Skybox Realty
05.2015 - Current
Resident Services Coordinator
Action Property Management
01.2014 - 05.2015
Cage Operations Assistant Supervisor
Hard Rock Hotel And Casino Las Vegas
09.2006 - 10.2013
Bachelor of Arts - Communication With An Emphasis in Public Relations
University of The Pacific
- California DRE# 01961041
- National Association of Realtors member
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