Heather Chaplain
Troy,Missouri
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Acute Care Unit Secretary
McDonough District Hospital
08.2008 - 08.2009
- Entered orders for labs, x-rays, patient diets, etc from written doctor's orders
- Faxed doctor's orders to pharmacy to receive medications
- Kept patient information up to date for nurses and aides
- Answered patient call lights and called the appropriate person to assist the patient
- Kept IV carts stocked
- Assisted nurses and aides when needed
- Kept nurses station clean and organized
Secondary Billing Clerk
McDonough District Hospital
06.2007 - 08.2008
- Copied primary insurance vouchers and billed patient's secondary insurance
- Faxed secondary claims to Medicaid
- Ran weekly reports
- Assisted other billers if needed
- Entered insurance and patient payments to accounts
Communications Operator
McDonough District Hospital
07.2006 - 06.2007
- Answered and transferred all incoming calls
- Paged physicians
- Dispatched ambulances and announced emergency codes
- Kept accurate records
- Worked efficiently under pressure with no supervision
Receptionist
Western Illinois Medical Group
07.2005 - 11.2006
- Answered all telephone calls and scheduled appointments
- Responsible for ordering and maintaining inventory
- Consulted with physician and relayed medical information to patients
- Called in prescriptions and refills
- Responsible for entering all daily charges and payments
- Responsible for making daily deposit
Customer Service Desk Associate
Kmart
09.2003 - 04.2004
- Assisted customers with returns, refunds, and exchanges
- Managed customer questions and complaints
- Assisted cashiers when needed
- Maintained accurate cash register drawer receipts
Office Manager/ Legal Secretary
A. Anthony Ashenhurst, Esq.
10.2001 - 12.2003
- Assisted attorney by typing documents using dictation equipment
- Assisted with Power Point presentations
- Maintained all financial information
- Kept track of billable time
- Answered all incoming calls and scheduled appointments
Patient Account Representative
McDonough District Hospital
10.1999 - 10.2001
- Billed and followed up with insurance companies, Medicare and Medicaid
- Ran daily reports
- Copied and faxed claims
- Answered patient questions regarding their account
Education
Completed Coursework Toward Web Design
Spoon River College
Macomb, Illinois08.2002
High School Diploma -
Macomb Senior High School
Macomb, Illinois05.1996
Skills
- Customer Service
- Organization
- Multitasking
- Problem Solving
- Computer Literacy
- Adaptability and Flexibility
Timeline
Acute Care Unit Secretary
McDonough District Hospital
08.2008 - 08.2009
Secondary Billing Clerk
McDonough District Hospital
06.2007 - 08.2008
Communications Operator
McDonough District Hospital
07.2006 - 06.2007
Receptionist
Western Illinois Medical Group
07.2005 - 11.2006
Customer Service Desk Associate
Kmart
09.2003 - 04.2004
Office Manager/ Legal Secretary
A. Anthony Ashenhurst, Esq.
10.2001 - 12.2003
Patient Account Representative
McDonough District Hospital
10.1999 - 10.2001
Completed Coursework Toward Web Design
Spoon River College
High School Diploma -
Macomb Senior High School
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