Heather Chaplain
Troy,Missouri
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Acute Care Unit Secretary
McDonough District Hospital
Macomb, IL
08.2008 - 08.2009
- Entered orders for labs, x-rays, patient diets, etc from written doctor's orders
- Faxed doctor's orders to pharmacy to receive medications
- Kept patient information up to date for nurses and aides
- Answered patient call lights and called the appropriate person to assist the patient
- Kept IV carts stocked
- Assisted nurses and aides when needed
- Kept nurses station clean and organized
Secondary Billing Clerk
McDonough District Hospital
Macomb, IL
06.2007 - 08.2008
- Copied primary insurance vouchers and billed patient's secondary insurance
- Faxed secondary claims to Medicaid
- Ran weekly reports
- Assisted other billers if needed
- Entered insurance and patient payments to accounts
Communications Operator
McDonough District Hospital
Macomb, IL
07.2006 - 06.2007
- Answered and transferred all incoming calls
- Paged physicians
- Dispatched ambulances and announced emergency codes
- Kept accurate records
- Worked efficiently under pressure with no supervision
Receptionist
Western Illinois Medical Group
Macomb, IL
07.2005 - 11.2006
- Answered all telephone calls and scheduled appointments
- Responsible for ordering and maintaining inventory
- Consulted with physician and relayed medical information to patients
- Called in prescriptions and refills
- Responsible for entering all daily charges and payments
- Responsible for making daily deposit
Customer Service Desk Associate
Kmart
Macomb, IL
09.2003 - 04.2004
- Assisted customers with returns, refunds, and exchanges
- Managed customer questions and complaints
- Assisted cashiers when needed
- Maintained accurate cash register drawer receipts
Office Manager/ Legal Secretary
A. Anthony Ashenhurst, Esq.
Macomb, IL
10.2001 - 12.2003
- Assisted attorney by typing documents using dictation equipment
- Assisted with Power Point presentations
- Maintained all financial information
- Kept track of billable time
- Answered all incoming calls and scheduled appointments
Patient Account Representative
McDonough District Hospital
Macomb, IL
10.1999 - 10.2001
- Billed and followed up with insurance companies, Medicare and Medicaid
- Ran daily reports
- Copied and faxed claims
- Answered patient questions regarding their account
Education
Completed Coursework Toward Web Design
Spoon River College
Macomb, Illinois08.2002
High School Diploma -
Macomb Senior High School
Macomb, Illinois05.1996
Skills
- Customer Service
- Organization
- Multitasking
- Problem Solving
- Computer Literacy
- Adaptability and Flexibility
Timeline
Acute Care Unit Secretary
McDonough District Hospital
08.2008 - 08.2009
Secondary Billing Clerk
McDonough District Hospital
06.2007 - 08.2008
Communications Operator
McDonough District Hospital
07.2006 - 06.2007
Receptionist
Western Illinois Medical Group
07.2005 - 11.2006
Customer Service Desk Associate
Kmart
09.2003 - 04.2004
Office Manager/ Legal Secretary
A. Anthony Ashenhurst, Esq.
10.2001 - 12.2003
Patient Account Representative
McDonough District Hospital
10.1999 - 10.2001
Completed Coursework Toward Web Design
Spoon River College
High School Diploma -
Macomb Senior High School