Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Chapman

Watertown,CT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Office Assistant

Nolaro24 LLC
Middlebury, CT
09.2016 - Current
  • Completed clerical tasks such as filing and copying.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Directed phone inquiries, answered customer questions and scheduled appointments.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Ordered and distributed office supplies while adhering to fixed office budget.

Medical Biller

RCME Medical Billing
Stratford, CT
07.2012 - 09.2016
  • Filed and updated patient information and medical records.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Adhered to established standards to safeguard patients' health information.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.

Education

Medical Billing & Coding

American Institute of Healthcare Technology
Stratford, CT
05.2011

Skills

  • Vendor Relations
  • Data Entry and 10-Key
  • Organizing and Categorizing
  • Customer Service
  • Information Confidentiality
  • Time Management
  • Outgoing Mail Preparation
  • Data Entry
  • Microsoft Office
  • Clerical Support
  • Verbal and Written Communication
  • Client Correspondence

Timeline

Office Assistant

Nolaro24 LLC
09.2016 - Current

Medical Biller

RCME Medical Billing
07.2012 - 09.2016

Medical Billing & Coding

American Institute of Healthcare Technology

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Heather Chapman