Heather Chapman
Newark,OH
Summary
Pursuing new professional challenges with a growth-oriented company. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success
Overview
16
16
years of professional experience
Work History
Senior Manager/interm General Manager
Bjs Restaurants Inc
03.2022 - Current
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
General Manager
Purdum Restaurants
02.2020 - 03.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Chef Partner/Restaurant General Manager
Buca Di Beppo
05.2017 - 04.2020
- Conducted regular staff training sessions on food safety protocols and best practices in culinary techniques.
- Increased repeat business through exceptional customer service and attention to detail in meal preparation.
- Managed inventory control systems to reduce waste and maintain consistent ingredient availability.
Assistant Restaurant General Manager
Bob Evans Restaurant
03.2008 - 04.2017
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
- Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
Education
Business Administration And Management
Columbus State Community College
Columbus, OH05.1994
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
- Troubleshooting and problem resolution
- Data-driven decision-making
- Operations Planning
- Documentation And Reporting
Timeline
Senior Manager/interm General Manager
Bjs Restaurants Inc
03.2022 - Current
General Manager
Purdum Restaurants
02.2020 - 03.2022
Chef Partner/Restaurant General Manager
Buca Di Beppo
05.2017 - 04.2020
Assistant Restaurant General Manager
Bob Evans Restaurant
03.2008 - 04.2017
Business Administration And Management
Columbus State Community College
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