Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Heather Chapman

Fort Oglethorpe,GA

Summary

Passionate and highly skilled server with over 20 years of experience in fast pace, high volume restaurant environments. Proven ability to deliver exceptional service by anticipating customers needs, efficiently managing tables, and adapting to diverse clientele. Strong attention to detail, multitasking, and teamwork skills ensure smooth operations and satisfied guests. Looking to bring my experience and dedication to a new challenge within a dynamic restaurant or hospitality.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Assistant

SpitGym
Chattanooga, TN
08.2023 - Current
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Coordinate group events and manage client appointments, ensuring a seamless customer experience.
  • Promote gym services to boost customer participation.
  • Communication skills to market services, similar to recommending menu items.

Server Team Lead

Big Bad Breakfast
Chattanooga, TN
06.2023 - 11.2023
  • Trained new hires on customer service, menu, and operational procedures.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Collaborated closely with management and kitchen staff to ensure efficient order flow and a positive dining experience.
  • Responsible for running end-of-day report and server report.
  • Managed point of sale (POS) system to efficiently place orders with kitchen and handle all transactions accurately.
  • Maintained perfect attendance.

Server

City Cafe Diner
Chattanooga (downtown), TN
01.2012 - 07.2023
  • Delivered high-quality service while managing a high volume of customers, ensuring a smooth dining experience for all patrons.
  • Maintained up-to-date knowledge of the menu, including seasonal items, to provide accurate recommendations and upsell opportunities.
  • Accurately placed orders and coordinated orders with the kitchen, optimizing the guest experience and reducing service delays and mistakes.
  • Held responsibility for cash register and bank runs for management.
  • Assisted in large party and convention events, ensuring all customer expectations were met.
  • Trained new hires.
  • Maintained perfect attendance, contributing to consistent service and reliability.

Education

High School Diploma -

Lafayette High School
Lafayette, Georgia
05-2003

Skills

  • ABC certified
  • Point of Sale (POS) System Expertise
  • Excellent customer service & retention skills
  • multitasking & Efficiency
  • Team Collaboration &Training
  • Adaptability to Diverse Environments
  • Strong Attention to Detail
  • Conflict Resolution &Problem Solving
  • Time Management & Organizational Skills
  • Menu Knowledge & Upselling
  • Perfect Attendance & Chain of command Adherence

Certification

  • ABC Certified

References

References available upon request.

Timeline

Office Assistant

SpitGym
08.2023 - Current

Server Team Lead

Big Bad Breakfast
06.2023 - 11.2023

Server

City Cafe Diner
01.2012 - 07.2023

High School Diploma -

Lafayette High School

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