Heather Chastain
Brilliant,AL
Summary
Dedicated data entry professional with a proven track record of delivering exceptional accuracy, efficiency, and customer service. Proficient in managing large volumes of data while maintaining strict adherence to quality standards. Demonstrated ability to streamline processes, enhance data integrity, and contribute to organizational growth through effective problem-solving and collaboration.
Overview
10
10
years of professional experience
Work History
Data Entry Clerk/Specialist
Northwest Medical Center
04.2014 - 10.2018
- Accurately entered and verified data into company database, ensuring high levels of accuracy and data Integrity
- Performed regular audits to identify and correct errors in data entry, resulting in a 53% reduction in inaccuracies
- Maintained confidentiality and security of sensitive Information by adhering to company policies and procedures
- Ensured compliance with industry regulations (e.g., GDPR) when handling personal or sensitive information during the course of work
- Worked closely with supervisors/managers to prioritize workload based on urgency/importance
- Maintained up-to-date knowledge of industry trends and best practices in data entry
- Developed strong attention to detail, ensuring accuracy in all aspects of data entry tasks
- Performed regular backups of the database to ensure data integrity and minimize the risk of loss or corruption
- Maintained accurate records of completed tasks, ensuring accountability and traceability of all entered data
- Responded promptly to inquiries regarding data discrepancies or missing information from internal stakeholders
- Identified opportunities for process improvement within the data entry workflow, leading to streamlined operations
Customer Service Lead Representative
Sitel
07.2008 - 03.2011
- Provided exceptional customer service, resolving customer inquiries with a 97% satisfaction rate
- Built and maintained strong relationships with key clients, resulting in a 23% increase in repeat business
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
Education
Associate of Applied Science - Computer Information Systems
Bevill State Community College
Sumiton, AL05.2008
High School Diploma -
Brilliant High School
Brilliant, AL05-2006
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Office 365
- Data Accuracy
- Customer Service
- Communication
- Problem-Solving
- Attention to Detail
- Data Integrity
- Strong Organizational Skills
- GDPR Compliance
- Process Improvement
- 10 Key Data
- TYPE 150 WPM
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Data Entry Clerk/Specialist
Northwest Medical Center
04.2014 - 10.2018
Customer Service Lead Representative
Sitel
07.2008 - 03.2011
Associate of Applied Science - Computer Information Systems
Bevill State Community College
High School Diploma -
Brilliant High School
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