Heather Chitty
North Richland Hills,TX
Summary
Dynamic operations manager with a proven track record at Massage by Carol, excelling in personnel management and business planning. Successfully enhanced customer satisfaction through exceptional service and streamlined financial processes. Adept at documentation and reporting,
Overview
28
28
years of professional experience
1
1
Certification
Work History
Owner/Operator
A Sweet Fix
05.2008 - Current
- Developed and implemented daily operational procedures for efficient business functions.
- Managed inventory levels, ensuring adequate stock availability and timely replenishment.
- Cultivated customer relationships to enhance satisfaction and loyalty.
- Researched market trends to identify new product opportunities and improve offerings.
- Managed financial records
- Made one of a kind cakes
Office Manager
Massage by Carol
03.1998 - 05.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Checked clients in and cashed them out
Education
Phlebotomist Certification - Phlebotomy
Stone Academy
Fort Worth, TX07-2025
Certificate - Pastry Arts
El Centro College
Dallas, TX03-2011
Skills
- Venipuncture & Capillary Sticks
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Personnel management
- Operations oversight
- Active Listener
Certification
Certified Phlebotomist Tech
BLS
Timeline
Owner/Operator
A Sweet Fix
05.2008 - Current
Office Manager
Massage by Carol
03.1998 - 05.2008
Phlebotomist Certification - Phlebotomy
Stone Academy
Certificate - Pastry Arts
El Centro College
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