Heather Cho
Suwanee,GA
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Account Manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Account Manager, Preferred Accounts
CBM Atlanta
05.2016 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Used predictive modeling to increase and optimize customer experiences and revenue.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Developed and implemented strategies to increase client retention.
- Advocated on behalf of client stakeholders to make changes and introduce initiatives to achieve superior account performance.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
Project Coordinator - Commercial Construction
Contek Construction Technology
07.2013 - 04.2016
- Managed resource estimates, project timeline, project milestones, task dependencies and critical path.
- Coordinated project activities with vendors and suppliers and maintained relationships.
- Created quality management plan, developed and maintained project documentation and oversaw project design.
- Negotiated terms and conditions for customer contracts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress and technical problems.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Coordinated project activities with vendors and suppliers and maintained relationships
Sales Manager
Prestige Jewelry
10.2008 - 03.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Communicated product quality and market comparisons by creating sales presentations.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Skills
- Customer Order Management
- Consultative Selling Techniques
- Client Relationship-Building
- New Business Opportunities
- Growth Portfolios
- Account Development
- Investigation of Claims
- Community Organization
- Quote and Proposal Management
- Account Strategy
- Account Management
- Customer Service and Assistance
- Corrective Actions
- Customer Consultations
- Following Up with Clients
Languages
Korean
Native or Bilingual
Timeline
Account Manager, Preferred Accounts
CBM Atlanta
05.2016 - Current
Project Coordinator - Commercial Construction
Contek Construction Technology
07.2013 - 04.2016
Sales Manager
Prestige Jewelry
10.2008 - 03.2013
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