Heather Christensen

• Managed administrative operations and state-level financial oversight, ensuring accuracy, consistency, and compliance across multiple locations.
• Served as the primary liaison between internal teams, JD Financial, and external partners to resolve issues and move decisions forward.
• Structured contract pricing, reviewed terms, and prepared formal RFP documentation in coordination with state agencies and vendor partners.
• Streamlined internal workflows and documentation systems to improve clarity, reduce delays, and support sustainable day-to-day operations.
• Reduced outstanding Accounts Receivable by $1.2M through careful follow-through, clearer controls, and collaborative resolution with account stakeholders.

• Collaborated with cross-functional teams to gather requirements and deliver technical solutions effectively for benefit enrollments for over 3000+ companies yearly
• Successfully improved production in each state over 100%

i in one year to over 195% for next 6 years

• Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
• Developed and maintained project documentation to support team collaboration and project tracking.
• Created relationships with state legislature for policy

compliance reducing claim utilization over 13%

• Led statewide initiatives to enhance operational efficiency and service delivery.
• Developed strategic partnerships with local organizations to expand outreach programs.
• Implemented performance metrics to evaluate team effectiveness and drive accountability.
• Coordinated statewide training programs to improve staff skills and knowledge base.

• Coordinated onboarding processes for new brokers, enhancing training efficiency and knowledge retention.
• Increased production to #1 nationally over 12 months equating to over 10 million ap
• Managed communications between brokers and corporate resources, ensuring timely information flow and support.
• Developed training materials for broker education, improving overall understanding of product offerings and compliance standards.
• Qualified nationally for FAME all 3 years

• Led strategic initiatives to enhance district performance and drive revenue growth over 100%
• Developed and implemented training programs for new team leaders, fostering professional development for national publication
• Analyzed market trends to identify opportunities for expansion and competitive advantage.
• Cultivated relationships with key stakeholders to support business objectives and community engagement.

• Established operational processes to enhance business efficiency and customer satisfaction.
• Managed financial planning and budgeting to ensure sustainable growth and profitability.
• Developed marketing strategies that increased brand awareness and customer engagement.

• Launched insurance health benefit company to bridge plans for state wide 575+ business clients with over 250 ee's
• Analyzed client benefits needs to provide tailored recommendations for optimal coverage.
• Developed comprehensive benefits strategies to enhance employee satisfaction and retention.
• Collaborated with cross-functional teams to align benefits offerings with organizational goals.