Overview
Work History
Education
Skills
Timeline
Generic

Heather Christian

Laurel,MS

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Wayne Sanderson
06.2021 - Current
  • Enters customer orders into system in a timely manner
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Resolved customer complaints and facilitated resolution of customer credit issues and deduction claims
  • Built and maintained relationships with current customers
  • Responded to customer requests effectively and efficiently.
  • Acted as a liaison between customers, sales managers, and the sales coordinators.
  • Served as a backup for the Customer Service Manager
  • Managed customer forecasts
  • Debone tracking sheet/dark meat tracking sheet/by products tracking. Place orders on cut sheet and balance cut sheet. Put orders on truck sheet. Enter appointment times in E2Open. Provide Kill Certs, Sanitation letter, Halal Certs, Export documents.

Customer Service Representative

Sanderson Farms
10.2015 - 06.2021
  • Enters customer orders into system in a timely manner
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints and facilitated resolution of customer credit issues and deduction claims
  • Built and maintained relationships with current customers
  • Responded to customer requests effectively and efficiently.
  • Acted as a liaison between customers, sales managers, and the sales coordinators.
  • Served as a backup for the Customer Service Manager
  • Managed customer forecasts
  • Debone tracking sheet/dark meat tracking sheet/by products tracking. Place orders on cut sheet and balance cut sheet. Put orders on truck sheet. Enter appointment times in E2Open. Provide Kill Certs, Sanitation letter, Halal Certs, Export documents.

Sales Secretary

Sanderson Farms
07.2012 - 10.2015
  • Contributed to overall sales strategy by analyzing market trends
  • Demonstrated strong attention to detail when preparing contracts, reducing errors and ensuring accuracy in documentation.
  • Supported sales team
  • Provided pricing files company wide for Big Bird Sales
  • Delivered exceptional administrative support by managing correspondence, filing systems, and office supply inventory efficiently.
  • Coordinated travel arrangements for sales representatives, ensuring timely attendance at important meetings or conferences.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Oral Surgeon Assistant

Oral And Maxillofacial Surgery Center
01.2009 - 06.2012
  • Demonstrated adaptability in assisting various types of oral surgeries, ranging from wisdom teeth removals to corrective jaw procedures.
  • Supported the oral surgeon in emergency situations, demonstrating quick thinking and effective problem-solving skills under pressure.
  • Maintained a sterile operating environment, adhering to strict health and safety protocols.
  • Reduced patient anxiety by explaining procedures in a clear and reassuring manner.

Education

Associate of Arts -

Jones County Junior College
Ellisville, MS

High School Diploma -

R H Watkins High School
Laurel, MS
05.2001

Skills

  • Self-starter who demonstrates strong initiative and sense of urgency, with the ability to work in a fast-paced environment
  • Ability to learn new systems
  • Can manage all aspects of the daily customer service department
  • Action Oriented

Timeline

Customer Service Representative

Wayne Sanderson
06.2021 - Current

Customer Service Representative

Sanderson Farms
10.2015 - 06.2021

Sales Secretary

Sanderson Farms
07.2012 - 10.2015

Oral Surgeon Assistant

Oral And Maxillofacial Surgery Center
01.2009 - 06.2012

Associate of Arts -

Jones County Junior College

High School Diploma -

R H Watkins High School

Similar Profiles

CREATE PROFILE
Heather Christian