Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Chritton

Walnut Creek,CA

Summary

Innovative team player, excelling in fast paced environments, eager to secure part-time position. Adaptable, detail oriented, and strong decision-making skills; successful working closely with broad range of different personalities while cultivating quality enjoyable guest services! Willingness to take on additional responsibilities, exemplary talent in effectively representing the company brand!

Overview

17
17
years of professional experience
1
1
Certification

Work History

Front Desk Associate & Sales

Mighty Pilates Lafayette
10.2023 - Current
  • Guests first point of contact, check-in and check out procedures, ensure positive client experience
  • Maintain up-to-date client accounts, follow all studio policy and procedures, support studio manager
  • Assist clients with any questions or concerns, new member tours, instructor/class recommendations
  • Program and Pricing knowledge, product sales and upselling packages, merchandise transactions.
  • Opening and Closing procedures with studio preparedness and cleanliness.
  • MindBody software use, high verbal and written communication, swift customer response to any complaints or inquiries.

Senior Assistant to CFO

Microbiz Security Company
02.2020 - Current
  • Handled administrative tasks such as data entry, worked closely with management to complete special projects and provided effective assistance to CFO in all aspects of business operations.
  • Developed and maintained filing systems to facilitate easy access to information, collaborated with internal teams to ensure smooth and efficient system within accounting department.

Service Banker

Bank Of The West, BNP Paribas
03.2018 - 07.2018
  • Developed and maintained strong customer relationships, providing exceptional service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud; Balanced teller drawers/ATM cash.

Accounting Department & Customer Service

Microbiz Security Company
12.2013 - 07.2016
  • Managed accounts payable and receivable by accurately processing invoices, payments and reconciliations.
  • Created service tickets and submitted Return Merchandise Authorization (RMA) requests for repair.
  • Provided excellent customer service, maintained positive relationships with clients and addressing their needs effectively; Updated customer records, ensured data integrity and confidentiality.

Medical Records Clerk & Medical Audits

Kimco Staffing Services (Accent Care)
05.2013 - 09.2013
  • Audited complex medical records to identify discrepancies in accuracy and completeness.
  • Verified accuracy of patient information in medical records using attention to detail and knowledge of medical terminology and coding.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations; Responsible for filing, scanning and retrieving medical records.

Spa Coordinator

Miracullum Spa
04.2011 - 07.2011
  • Answered multi-line phone system, booked treatment procedures and resolved guest concerns, Basic accounting functions, cash handling and inventory management.
  • Grew repeat clientele base through effective marketing and outstanding customer service.

Head Esthetician and Morning Opener

Evolutions Salon
07.2007 - 07.2009
  • Specialized in all hard and soft wax services, Analyzed skin conditions and made appropriate product recommendations/sales.

Education

Bachelor of Arts - Sociology

California State University Chico
Chico
05.2007

Skills

  • Typing Skills: 90 WPM
  • Transaction Processing, Cash Handling
  • Microsoft Office, Data Entry, MindBody Software
  • Verbal and Written Communication, Phone Etiquette
  • Building and Developing Customer Relationships
  • Product and Service Understanding, Flexible Schedule
  • Salon Experience, Opening and Closing Procedures
  • Ability to Work Independently, Admin Background

Certification

  • Medical Administrative Assistant: Billing & Coding, Contra Costa Medical Career College - 04/2017
  • Clinical Medical Assistant w/ Medical Terminology, Contra Costa Medical Career College - 01/2013
  • Esthetician License- Z78681 (Valid Until 03/31/2026)

Timeline

Front Desk Associate & Sales

Mighty Pilates Lafayette
10.2023 - Current

Senior Assistant to CFO

Microbiz Security Company
02.2020 - Current

Service Banker

Bank Of The West, BNP Paribas
03.2018 - 07.2018

Accounting Department & Customer Service

Microbiz Security Company
12.2013 - 07.2016

Medical Records Clerk & Medical Audits

Kimco Staffing Services (Accent Care)
05.2013 - 09.2013

Spa Coordinator

Miracullum Spa
04.2011 - 07.2011

Head Esthetician and Morning Opener

Evolutions Salon
07.2007 - 07.2009

Bachelor of Arts - Sociology

California State University Chico

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Heather Chritton