Heather Clancy
Chester,NJ
Summary
Results-driven account manager with a proven track record of consistently surpassing goals and generating revenue growth in diverse industries, including healthcare, entertainment, travel, telecom, television, and publications. Adept in delivering exceptional customer service and driving sales. Demonstrated ability to cultivate strong customer relationships and effectively identify and address customer needs. Exceptional communication and interpersonal skills for delivering superior customer service.
Overview
23
23
years of professional experience
Work History
FIELD ACCOUNT MANAGER/PHYSICAN LIAISON
Reproductive Medicine Associates (RMA) of New Jersey
10.2019 - Current
- Manage the largest and most successful RMA territory in the U.S which includes marketing 27 RMA Providers in 5 RMA Offices in Northern New Jersey.
- Exceeded sales targets by implementing effective territory management strategies and leveraging industry expertise.
- Responsible for marketing RMA to OB/GYN, Urology, Internal Medicine, Primary Care and Oncology offices in Bergen, Essex, Hudson, Morris, Passaic and Sussex Counties.
- Maintained detailed records of all major account activities in CRM system, ensuring accurate tracking and reporting for upper management review.
- Liaise with RMA Providers to educate and sell referring practices on RMA's services.
- Schedule and present at in-person and virtual meetings including lunches, dinners and educational seminars with targeted providers
- Monitor competition by gathering information on pricing, services, success rates and social media activity.
- Purse continuous learning and professional development to stay up-to-date with medical advancements and data.
- Conduct high level conversations with senior executives in the healthcare community to create and maintain relationships with RMA.
- Organize, host and represent RMA at industry events.
- Developed strong rapport with customers through active listening skills and genuine interest in their success.
NATIONAL ACCOUNT MANAGER
Hertz Entertainment Services
05.2010 - 10.2019
- Responsible for bringing on new and maintaining existing accounts in Television, Commercials, Live Events and Sports Teams segments of the entertainment industry.
- Clients included Real Housewives franchise, Miss Universe pageant, Coachella Music Festival, NFL & MLS teams
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Increased new revenue by 20-38% each year.
- Negotiated contract details and pricing based on an accounts total revenue spend.
- Presented benefits and capabilities of Hertz Entertainment Services to national clients.
- Worked with local Hertz teams across the country to fulfill clients needs & fleet requirements.
- Responsible for creating, training and monitoring the Hertz Entertainment Customer Care team for worldwide reservations specific to the entertainment industries complicated needs.
MAJOR ACCOUNT EXECUTIVE
T-Mobile USA
03.2009 - 05.2010
- Responsible for new business generation through prospecting, cold-calling and research.
- Managed a portfolio of high-profile accounts, ensuring customer needs were met promptly and efficiently.
- Analyzed customers' needs and utilized solution-based selling techniques to provide the customer with appropriate T-Mobile's products and services.
- Consistently exceeded sales quotas and quarterly objectives.
- Responsible for growing and retaining existing accounts.
- Negotiated contracts and closed business deals.
SENIOR ACCOUNT EXECUTIVE
The Hertz Corporation
04.2004 - 03.2009
- Responsible for growing, maintaining and servicing existing corporate accounts
- Performed annual price increases at account with negotiated programs including Bloomberg L.P, BlackRock Financial, Time Warner & Sotheby's
- Researched, signed and activated a minimum of 100 new accounts per month
- Conducted weekly sales calls with new and existing accounts
- Performed quarterly account reviews with top accounts in assigned territory
SALES ASSISTANT - HGTV & DIY NETWORKS
Scripps Network
12.2003 - 04.2004
- Assisted Account Executive & Sales Planner
- Performed brand allocation and calculated flighting based on dollars and impressions
- Managed client contracts and requests on a day-to-day basis
ADVERTISING SALES ASSISTANT -DETAILS MAGAZINE
Fairchild Publications
07.2002 - 12.2003
- Assistant to Sales Development Director, Fashion Director and Beauty Manager
- Performed marketing research and analysis
- Assisted in organizing special events, major trade shows and conferences
- Responsible for inputting insertion orders, tracking DETAILS market share monthly and updating advertisers list
Education
BACHELOR'S DEGREE - Marketing
Providence College
05-2002
Skills
- Strategic Business Development
- Highly Self-Driven
- Effective Team Contributor
- Strategic Negotiation Skills
- Proficient in Organization
- Effective Time Management
- Proficient in Managing Multiple Tasks
- High-Level Presentation Skills
- Market Competitiveness Analysis
- Client Account Management
- Client Requirement Analysis
- Analytical Problem-Solving
- Problem-Solving Skills
- Client Relationship Management
- Customer Relationship Management
- Calendar Coordination
- Proficient in Microsoft Word
- Expertise in Pivot Table Analysis
- PowerPoint Presentation Development
- Microsoft Teams Proficiency
- Graphic Design Using Canva
- Salesforce Proficiency
- Tableau Analytics Proficiency
- Project Management Expertise
- TeamLinkt Proficiency
Awards
- President's Circle Award for Sales Excellence, The Hertz Corporation/Hertz Entertainment Services, 2016 & 2018
- President's Circle Award for Sales Excellence, The Hertz Corporation, 2007
- Hertz 'All Star' Awards & 'Outstanding Achievement' Awards
Timeline
FIELD ACCOUNT MANAGER/PHYSICAN LIAISON
Reproductive Medicine Associates (RMA) of New Jersey
10.2019 - Current
NATIONAL ACCOUNT MANAGER
Hertz Entertainment Services
05.2010 - 10.2019
MAJOR ACCOUNT EXECUTIVE
T-Mobile USA
03.2009 - 05.2010
SENIOR ACCOUNT EXECUTIVE
The Hertz Corporation
04.2004 - 03.2009
SALES ASSISTANT - HGTV & DIY NETWORKS
Scripps Network
12.2003 - 04.2004
ADVERTISING SALES ASSISTANT -DETAILS MAGAZINE
Fairchild Publications
07.2002 - 12.2003
BACHELOR'S DEGREE - Marketing
Providence College
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