Heather Clark
Unicoi,TN
Summary
Organized and dependable candidate with a high priority to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. High energy, positive, and empathetic individual, with knowledge about safety importance, and team work as well as individual work ethic. Specific to rural areas neglected and in need of assistance to elivate quality of life.
Overview
8
8
years of professional experience
Work History
Sales Representative
Andy Oxy
01.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Front Desk Receptionist
Princton
11.2021 - 12.2021
- Assisted patients living in the assisted living facility contacting family members.
- Checked patients in and out when going with family outside of care facility.
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Greeted, assisted, and directed visitors in a pleasant and professional manner
- Kept office appearance and front desk clean and orderly
- Greeted people upon arrival and provided directions to specific destinations.
- Maintained confidentiality of sensitive data to protect customer and business information.
Front Desk Receptionist as FWS
East Tennessee State University
08.2017 - 12.2021
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Remained calm, resourceful, and proactive while managing any and all issues that may arise
- Greeted, assisted, and directed visitors in a pleasant and professional manner
- Ordered, received, and restocked supplies for office team
- Protected confidential guest and business information
- Kept office appearance and front desk clean and orderly.
Front End Manager
Houchens
03.2017 - 10.2021
- Trained front-end employees on handling money, register operation, and customer service strategies
- Reduced shrinkage with implementation of effective loss prevention strategies
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Prepared drawers, counted totals, and resolved discrepancies to control financial risks
- Kept front end stocked, clean, and ready for customer demands to boost team productivity
- Processed returns and exchanges and helped individuals locate desired products.
Farm Hand
Stone Mountain Farm
01.2019 - 08.2021
- Managed livestock quarters with cleaning of stalls, coops, and barns
- Handled upkeep, basic repairs, and preventive maintenance on farm equipment
- Fed and watered cattle, horses, and chickens
- Organized supply sheds, equipment yard, and storage areas
- Transported supplies and equipment across farm locations by using trucks, trailers, and tractors.
Education
Bachelors of Science - Biology
East Tennessee State University
Johnson City, TN12.2021
Minor - American Sign Language
East Tennessee State University
Johnson City, TN12.2021
Skills
- Eagerness to learn
- Great communication skills
- Fluent in American Sign Language
- Complex problem-solving
- Good verbal and written communication skills
- Analytical thinking
- Listening and Empathy
- Compassionate
- Reliable team player
- Mental health awareness
Leadership
From 4-H in middle school, to AFJROTC in high school and community volunteer work in Unicoi, TN, I have had a plethora of leadership experience. I have enjoyed leading just as much as being a team player and I am happiest when everyone around me is having a positive experience. No matter what role I am positioned in, I give my all.
American Sign Language
Very fluent in ASL due to a good friend made in middle school who was entirely deaf. She had only one means of communication and I asked to learn ASL from her interpreter, very quickly becoming friends and becoming fluent in ASL by high school. To learn more on Deaf culture, I minored in ASL and gained a huge respect for Deaf individuals and the Deaf community.
Timeline
Sales Representative
Andy Oxy
01.2022 - Current
Front Desk Receptionist
Princton
11.2021 - 12.2021
Farm Hand
Stone Mountain Farm
01.2019 - 08.2021
Front Desk Receptionist as FWS
East Tennessee State University
08.2017 - 12.2021
Front End Manager
Houchens
03.2017 - 10.2021
Minor - American Sign Language
East Tennessee State University
Bachelors of Science - Biology
East Tennessee State University
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