Heather Clark

• Answers and processes telephone calls from the public or outside agencies for animal-related services; evaluates information to determine services needed.
• Receives and documents call information in Chameleon database; prioritizes requested field services and notifies animal control officers via two-way radio to respond to requests for service; ensures information in the Chameleon database is complete and accurate.
• Provides callers with general information regarding animal-related laws and ordinances, zoonotic diseases and rabies quarantine procedures, and Division policies and procedures; attempts to resolve complaints or refers callers to appropriate division, County, or outside agency personnel or community resources when appropriate; assists the public with any animal related questions.
• Serves as a resource for Animal Control Officers in the field, researching and relaying requested information (such as activity history or bite reports), and updating officer status and activities in the Chameleon database when connectivity in the field is not available.
• Receives or creates bite reports for all known instances of potential rabies exposure, contacts victims and animal owners for more information if needed, explains associated protocols and procedures to victims and animal owners, determines appropriate protocol and assigns an animal control officer to ensure quarantine procedures are being followed; reviews bite reports for accuracy and ensures completion to then scan and save into the appropriate files; contacts Health Department with irresolvable cases.
• Monitors Animal Control Officer location and safety, contacts Sheriff’s Office to back up or check on Animal Control Officers when they are in danger or do not respond to calls.
• Informs supervisor of critical events and activities.
• Generates notification letters for complaints received that do not require an animal control officer to be dispatched to the area (such as first-time barking dog complaints or running at large) and contacts complainant to advise of procedures and status.
• May be required to testify in trials and hearings.

ADDITIONAL FUNCTIONS
• Takes phone messages, data entry, greeting customers, receiving, and impounding animals, licensing animals, returning animals to owners, processing animal adoptions, and receiving payments.
• Must have knowledge of or ability to learn “Ten Codes” and “Signal Codes” for abbreviated two-way radio communication.
• Performs other related duties as required.

• Evaluated loan applications to determine creditworthiness and mitigate risk.
• Assisted clients in understanding loan products and repayment options.
• Processed documentation for various loan types, ensuring compliance with regulations.
• Collaborated with underwriting teams to expedite loan approval processes.

Managed a fleet of 150 vehicles, including registration,scheduling maintenance, and ensuring compliance with all state and federal regulations. Coordinated preventative and corrective vehicle maintenance for a 150 unit fleet, ensuring high vehicle uptime and compliance with Department of Transportation standards.

Oversaw vehicle registration, title processing, and licensing activities to ensure strict compliance with all local, state and federal regulations.

Worked to reduce annual fleet maintenance costs by 15 percent.Process payroll and other financial transactions. Assisted in hiring process for new staff and drivers. Procured credentials for new drivers. Conducted backround checks to be in full compliance with all state and federal laws. Enforce safety regulations and monitor employee compliance. Developed and implemented procedures for handling emergency situations. Coordinated with school districts to ensure route compliance.

• Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
• Mentored team members, fostering skills development and enhancing workplace efficiency.
• Streamlined workflow processes, reducing operational bottlenecks and improving productivity.
• Implemented training programs for new hires, increasing onboarding effectiveness and retention rates.
• Conducted performance evaluations, providing constructive feedback to enhance employee growth.
• Coordinated scheduling and resource allocation, optimizing workforce utilization across shifts.
• Led cross-functional meetings to align team objectives with organizational goals and priorities.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Ensure timely delivery of all parcels and letter mail.
• Maintain route and red book.