Heather Clarke
Smyrna,GA
Summary
Proactive and self-starting professional implementing effective training techniques to enhance client awareness and company effectiveness. Committed to delivering excellent customer service and building lasting relationships based on integrity and sales foundation. Leads by example, motivating associates to exceed client expectations. Possesses strong organizational, problem-solving, and supervisory skills, along with outstanding interpersonal, verbal, and analytical abilities. Demonstrates ability to manage multiple responsibilities without compromising attention to detail, quality, customer service, leadership, or communication.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Sterling Reality
02.2023 - Current
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Generated leads for sales and rental properties through cold calls and referrals.
Leasing Consultant
Walton Communities
01.2021 - 01.2023
- Executing new lease agreements and coordinating move-in processes
- Coordinating property viewings, follow-ups, and leads
- Marketing all rental listings through open houses and individual showings
- Negotiating lease terms with landlords and property management
- Coordinating and scheduling lease applications, and adhering to compliance requirements.
Pro Account Sales Associate
Home Depot
11.2020 - 01.2021
- Responsible for developing one-on-one relationship with and selling products to industrial, commercial and other professional customers
- Sharing of product knowledge and maintaining professional customer relationships, paying attention to customer needs and solutions
- Persuasive and skilled in negotiating with customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Used in-store system to locate inventory and place special orders for customers.
Server
International House of Pancakes
10.2019 - 10.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales significantly by upselling higher-end products to customers.
After School Cosmetology Specialist
NYC Public School
09.2017 - 01.2018
- Lead and implement a variety of daily enrichment activities including, social-emotional well-being, character development, project based learning and academics
- Coordination of after-school programs at assigned sites
- Maintaining school-based relationships with administration and teachers.
Education
Bachelor's Degree - Career and Financial Management
Queens College
01.2018
High School Diploma - Cosmetology / Business Management
Queens Vocational And Technical High School
01.2013
Skills
- Strong organizational, problem solving and supervisory skills
- Outstanding interpersonal, verbal and analytical skills;
- Proven ability to manage multiple responsibilities without compromise to detail, quality, customer service, leadership or communication
- Proficient in Microsoft Office Applications including Word, Excel, PowerPoint, Internet proficient etc
- Dedicated to team building; goal-driven performer
- Account Management
- Property Management
- CRM Software
- File Management
Timeline
Leasing Consultant
Sterling Reality
02.2023 - Current
Leasing Consultant
Walton Communities
01.2021 - 01.2023
Pro Account Sales Associate
Home Depot
11.2020 - 01.2021
Server
International House of Pancakes
10.2019 - 10.2020
After School Cosmetology Specialist
NYC Public School
09.2017 - 01.2018
Bachelor's Degree - Career and Financial Management
Queens College
High School Diploma - Cosmetology / Business Management
Queens Vocational And Technical High School
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