Heather Clarkson
Jacksonville,FL
Summary
Accomplished Assistant Manager at Harbor Freight Tools, adept in customer service and shipping/receiving, enhanced store operations by implementing effective merchandising strategies, boosting sales, and fostering a positive work environment. Achieved significant reductions in cash discrepancies, demonstrating exceptional record preparation and interpersonal skills.
Skilled Receiver familiar with operating forklifts, hand trucks and cardboard balers. Adept at learning a wide range of positions and completing tasks without question or input. Offering 1.5 years of inventory management experience.
Overview
13
13
years of professional experience
Work History
Receiver
Henry Schein
12.2022 - Current
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
Assistant Manager
Harbor Freight Tools
10.2014 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Cashier
Dollar Tree Distribution Center
06.2011 - 11.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Engelwood Highschool
Jacksonville, FL06.2012
Skills
- Shipping and receiving
- Customer Service
- Product Inspection
- Record preparation
Timeline
Receiver
Henry Schein
12.2022 - Current
Assistant Manager
Harbor Freight Tools
10.2014 - 12.2022
Cashier
Dollar Tree Distribution Center
06.2011 - 11.2014
High School Diploma -
Engelwood Highschool