Hi, I’m
Heather Clements
Cokeville,WY
“It is never too late to become what we might have been.”
- George Eliot
Summary
Client-focused Human Services Specialist with the skills necessary to properly care for clients from diverse cultures and backgrounds. I have 10 years of experience serving as a liaison between clients and service providers. I am adaptable to individual client needs and dedicated to supporting all aspects of client care. In stressful situations, I provide a calming presence and agility in addressing challenges. As a supportive Human Services Technician, I possess strong communication and interpersonal skills and I am committed to implementing best practices for employee development and retention. Currently seeking a full-time position that will allow me to utilize my interpersonal, time management, and problem-solving skills to tackle professional challenges.
Overview
18
years of professional experience
Work History
Wyoming State Psychiatric Hospital
Human Services Specialist/MENTOR
05.2020 - Current
Job overview
- Monitor patient behaviors while providing support and nursing interventions
- Encourage appropriate behaviors that enhance participation recovery
- Act as a patient advocate
- Assist patients with daily planning
- Document patient progress during hospitalization
- Participate in shift change reports and team meetings
- Assist nurses with milieu management and work environment safety
- Utilize de-escalation interventions, as necessary
- Take on-call on a rotation basis
- Be the first to float to other units, as necessary
- Serve as a mentor to new Human Services Aides and Human Services Specialists.
Wyoming State Psychiatric Hospital
Human Services Aide
05.2019 - 11.2019
Job overview
- Monitor patient behaviors while providing support and nursing interventions
- Encourage appropriate behaviors that enhance participation recovery
- Act as patient advocate
- Assist patients with daily planning
- Document patient progress during hospitalization
- Participate in shift change report and team meetings
- Assist nurses with milieu management and work environment safety
- Utilize de-escalation interventions, as necessary
- CNA, Nursing Assistants
Rocky Mountain Care Center
Rehabilitation Service
12.2018 - 05.2019
Job overview
- Bathe and dress patients
- Serve meals and help patients eat
- Take vital signs
- Turn or reposition patients who are bedridden
- Collect information about conditions and treatment plans from caregivers, nurses and doctors
- Provide and empty bedpans
- Lift patients into beds, wheelchairs, exam tables, etc
- Answer patient calls
- Examine patients for bruises, blood in urine or other injuries/wounds
- Clean and sanitize patient areas
- Change bed sheets and restock rooms with necessary supplies
- Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor
- Documents actions by completing forms, reports, logs, and records
- Maintains work operations by following policies and procedures
- Protects organization's value by keeping patient information confidential
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards
- Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure
- Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
One Staff Medical
Traveling CNA
07.2018 - 11.2018
Job overview
- Bathe and dress patients
- Serve meals and help patients eat
- Take vital signs
- Turn or reposition patients who are bedridden
- Collect information about conditions and treatment plans from caregivers, nurses and doctors
- Provide and empty bedpans
- Lift patients into beds, wheelchairs, exam tables, etc
- Answer patient calls
- Examine patients for bruises, blood in urine or other injuries/wounds
- Clean and sanitize patient areas
- Change bed sheets and restock rooms with necessary supplies
- Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor
- Documents actions by completing forms, reports, logs, and records
- Maintains work operations by following policies and procedures
- Protects organization's value by keeping patient information confidential
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards
- Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure
- Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Caribou Memorial Hospital and Living Center
CNA
04.2017 - 07.2018
Job overview
- Bathe and dress patients
- Serve meals and help patients eat
- Take vital signs
- Turn or reposition patients who are bedridden
- Collect information about conditions and treatment plans from caregivers, nurses and doctors
- Provide and empty bedpans
- Lift patients into beds, wheelchairs, exam tables, etc
- Answer patient calls
- Examine patients for bruises, blood in urine or other injuries/wounds
- Clean and sanitize patient areas
- Change bed sheets and restock rooms with necessary supplies
- Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor
- Documents actions by completing forms, reports, logs, and records
- Maintains work operations by following policies and procedures
- Protects organization's value by keeping patient information confidential
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards
- Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure
- Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
South Lincoln Medical Center
Certified Nursing Assistant (CNA)
06.2016 - 04.2017
Job overview
- Bathe and dress patients
- Serve meals and help patients eat
- Take vital signs
- Turn or reposition patients who are bedridden
- Collect information about conditions and treatment plans from caregivers, nurses and doctors
- Provide and empty bedpans
- Lift patients into beds, wheelchairs, exam tables, etc
- Answer patient calls
- Examine patients for bruises, blood in urine or other injuries/wounds
- Clean and sanitize patient areas
- Change bed sheets and restock rooms with necessary supplies
- Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
- Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals
- Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information
- Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor
- Documents actions by completing forms, reports, logs, and records
- Maintains work operations by following policies and procedures
- Protects organization's value by keeping patient information confidential
- Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards
- Updates job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations; maintaining licensure
- Enhances nursing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Safeway
Bakery Manager
09.2014 - 11.2014
Job overview
- Oversees implementation of Division Bakery Merchandising programs
- Responsible for pricing, displaying, ordering, and inventory control within the Department
- Responsible for the overall presentation, cleanliness, and profitability of the Department while providing excellence in superior customer service.
Safeway
Cashier Manager
07.2014 - 07.2014
Job overview
- Provides superior customer service
- Assists the Store Manager and Assistant Manager in supervising all store personnel in accordance with company policies and standards
- Responsible for the overall operations of the store in the Managers absence
- Appropriately handling emergencies and customer complaints
- Performs cashier duties and other duties as required.
Safeway
Cashier
06.2014 - 07.2014
Job overview
- Provide high-quality customer service in accordance with Safeway's customer service standards and policies and procedures
- Greet customers and provide friendly, courteous and efficient customer checkout service
- Handle groceries of varying weights
- Scanning merchandise by lifting and sliding products across the scanner
- Scanning products may require turning the product so that the bar code is facing the scanner
- Remove items from top and bottom of grocery cart when needed to assist customers
- Enter produce and other codes into the register
- Request price checks, as needed
- Weigh produce or other products by placing them on the scale built into the counter
- Operate electronic scanning cash register to total customers' final bill
- Learn and remember produce and other codes which must be entered manually
- Receive payment for customer purchases and count back correct change when cash purchase is made
- Learn and follow all applicable company policies and procedures regarding discounts, coupons, refunds, cash-handling, employee purchase and all other transactions handled at the register
- Bag groceries, ensuring contents are not damaged
- Maintain a clean and safe work area including check stand area (belt and glass) as well as straightening up end cap display areas near check stand
- Count and reconcile cash and coupons in cash register drawer at beginning and end of every shift
- Replace stock in display areas near checkout area as needed
- Adhere to uniform and grooming policy as defined within company policy.
Geyser Bowl And Pizza
Short Order Cook
09.2008 - 11.2010
Job overview
- Cooked pizzas, everything on the menu, ran cash register, rented out shoes to patrons, unjammed the pin setters if they got stuck, cleaned bowling alley, cleaned bathrooms, vacuumed, decorated for holidays, and helped cater parties.
Broulims Bakery/Deli
Bakery Clerk
07.2006 - 10.2006
Job overview
- Packaged baked goods, prepared frozen dough for the next day of baking, prepared donut mixture.
Education
Mebane, NC
Commercial Art/ Horticulture
Rexburg, ID
Fine Art
Pocatello, ID
Special Education
LARAMIE, WY
Elementary Education/SPED
DOUGLAS, WY
ELEMENTARY EDUCATION/SPED
Western Governors UniversitySalt Lake City, UT
from Health Information Management
10.2026
Western Alamance High School
High School Diploma from General High School Curriculum
05.1993
Skills
- Client Needs Assessments
- Ethical Practice
- Behavioral support
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Reliability
- Organizational Skills
- Training and mentoring
- Conflict Resolution
- Analytical and Critical Thinking
Accomplishments
I recently wrote a training handbook for new hires and new CNAs for the Wyoming State Hospital.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Services Specialist/MENTOR
Wyoming State Psychiatric Hospital
05.2020 - Current
Human Services Aide
Wyoming State Psychiatric Hospital
05.2019 - 11.2019
Rehabilitation Service
Rocky Mountain Care Center
12.2018 - 05.2019
Traveling CNA
One Staff Medical
07.2018 - 11.2018
CNA
Caribou Memorial Hospital and Living Center
04.2017 - 07.2018
Certified Nursing Assistant (CNA)
South Lincoln Medical Center
06.2016 - 04.2017
Bakery Manager
Safeway
09.2014 - 11.2014
Cashier Manager
Safeway
07.2014 - 07.2014
Cashier
Safeway
06.2014 - 07.2014
Short Order Cook
Geyser Bowl And Pizza
09.2008 - 11.2010
Bakery Clerk
Broulims Bakery/Deli
07.2006 - 10.2006
Mebane, NC
Commercial Art/ Horticulture
Rexburg, ID
Fine Art
Pocatello, ID
Special Education
LARAMIE, WY
Elementary Education/SPED
DOUGLAS, WY
ELEMENTARY EDUCATION/SPED
Western Governors University
from Health Information Management
Western Alamance High School
High School Diploma from General High School Curriculum
Occupationallicensescertificates
- Certified Nurses Aid, Wyoming, 05/2016, 12/2024
- Substitute Teaching License, State of Wyoming Professional Teaching Standards Board, 08/2013, 08/2018
Occupationallicensescertificates
- Certified Nurses Aid, Wyoming, 05/2016, 12/2024
- Substitute Teaching License, State of Wyoming Professional Teaching Standards Board, 08/2013, 08/2018
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