Heather Cleveland
Austin,TX
Overview
6
6
years of professional experience
1
1
Certification
Work History
McDonald's Team Member
McDonald's
Scottsdale
08.2020 - 12.2022
- I started working part-time at McDonald's on August 13th, 2020 as a Crew Member untill May 3rd, 2022
- On May 3rd, 2022, I started training as a Shift Manager at McDonald’s untill December 2022
Deli Clerk
Albertsons
Scottsdale
08.2020 - 12.2022
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Cashier
Albertsons
Scottsdale
03.2018 - 08.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies, addressed customer concerns, and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Shift Manager
McDonald’s
Austin, TX
12.2022 - 06.2024
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
GED -
Rio Salado Community College
Tempe, AZCertification
- Food Handler Certification
Timeline
Shift Manager
McDonald’s
12.2022 - 06.2024
McDonald's Team Member
McDonald's
08.2020 - 12.2022
Deli Clerk
Albertsons
08.2020 - 12.2022
Cashier
Albertsons
03.2018 - 08.2020
GED -
Rio Salado Community College