Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Heather Cline

Denver,CO

Summary

Experienced Regional Practice Manager with a proven track record for spearheading clinic service expansions and streamlined operations for enhanced efficiency. Adept in strategic planning, team leadership, and operational efficiency, with a deep understanding in managing day-to-day operations, ensuring high-quality patient care, and optimizing clinic performance across various locations. Skilled in coordinating cross-functional teams, financial management, enhancing patient satisfaction, and driving initiatives that increase revenue and reduce operational costs

Overview

15
15
years of professional experience

Work History

Regional Practice Manager | Colorado

Carbon Health
10.2022 - Current
  • Oversee supervision of day-to-day operations of three urgent care centers, complying with corporate policies and guidelines.
  • Leadership and team development, including mentoring clinic managers and guiding staff toward operational excellence.
  • Support Multi Site Managers, Clinical Leads in boosting efficiency and improved overall process flow to meet company expectations and goals.
  • Partner with Multi Site Managers and Talent Acquisition Team to assess, select and hire staff members for the region.
  • Ensure Clinic Leads & Multi-Site Managers onboard and train members of their assigned center teams in accordance with company standards.
  • Partner with Lead Providers and Director, Clinical Operations for evaluations of sites and resolve performance issues and take appropriate corrective action when needed.
  • Coordinate and facilitate monthly staff meetings in partnership with Director of Clinical Operations.
  • Monitor revenues and expenditures to assure budgeted targets are met.
  • Partner with Lead Providers, Clinic Leads, Multi-Site Managers Director, Clinical Operations, Occupational Medicine, Revenue Cycle Management, and appropriate departments (IT, Facilities, etc.) to identify and execute corrective action to improve each centers performance.
  • Respond to escalated patient grievances and other operational issues not resolved by the Clinic Leads & Multi-Site Managers.
  • Provide input to the Director, Clinical Operations on initiatives, policies, and practices that support company goals and objectives.
  • Complete monthly site audit and patient experience audit to maintain center compliance.
  • Conduct weekly calls with Multi-Site Managers in the region to maintain collected feedback and continuous improvement plans.
  • Develop relationships with center providers and managers to sustain strong team work among the operations.
  • Experience in organizing successful marketing outreach, and education events to meet new patients, and partnership contracts.
  • Proven ability to implement process improvements and innovative solutions to streamline operations and reduce costs.

Site Lead Medical Assistant

Seamar Community Health Center
09.2014 - 09.2022
  • Provide a positive work environment for our employees and quality medical care services to patients
  • Assure patients receive quality medical care and customer service excellence at every patient touchpoints within the care center
  • Oversaw all medical and office supply inventories
  • Ensured care centers maintain spotless appearance of the lobby/reception area, treatment rooms and x-ray rooms
  • Contributed substantially to the accomplishment of overall corporate goals and objectives
  • Responsible for generating and distributing daily, weekly and monthly reports regarding performance.
  • Development of special events to bring brand awareness and support our local communities within my region
  • Special projects as assigned
  • Resolved conflicts among team members, fostering a positive and collaborative work environment.
  • Monitored inventory levels, ordering supplies as needed to minimize downtime due to shortages.
  • Promoted a culture of continuous learning by offering professional development opportunities to team members regularly.
  • Collaborated with other Site Leads to share best practices and improve overall company performance.
  • Worked with personnel and managers to meet strict timelines.
  • Provided onsite training to help develop employee skills.
  • Implemented best practices and safe operating procedures.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Medical Assistant and Medical Billing Specialist

Harbor Medical Group
01.2010 - 09.2014
  • Family Practice, Orthopedics, Gastroenterology, OB/GYN, Urology, Cardiology, Internal Medicine
  • Met and exceeded all company set operational goals
  • Increased and stimulated new patient growth by networking and promotional programs
  • Established a referral base of 400-600 new patient referrals monthly
  • Achieved and maintained superior patient satisfaction scores with supporting teams that provided excellent patient care services
  • Ensured compliance with HIPPA, OSHA, Privacy Act and established company policies
  • Responded to physicians, patient, and employee inquiries
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Minimized errors in claim submissions through thorough pre-audit reviews, ensuring compliance with established protocols.
  • Maximized reimbursement opportunities by staying current on industry trends and new billing procedures.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Collected payments and applied to patient accounts.
  • Liaised between patients, insurance companies, and billing office.

Education

Certificate of Technical Studies - Limited Scope X-ray Technician

LSO Training, LLC
Parker, CO
08-2024

Certificate of Completion - IV Certification

Saving American Hearts
Colorado Springs, CO
01-2023

Completed Certificate Courses -

Saint Augustine School of Medical Assistants
06-2003

Diploma -

Ocosta High School
Westport
06-1999

Skills

  • Operations oversight
  • Medical marketing expertise
  • Employee Retention and development
  • Financial controls implementation
  • Performance improvements
  • Cost analysis and savings
  • Policy/program development
  • Recruiting and hiring
  • Profit and loss accountability
  • Patient retention
  • Schedule management
  • Supervision and training
  • Purchasing and planning
  • Cross-functional team management

Accomplishments

    Carbon Health Urgent Care & Occupational Health

  • Recognized as Best of Mile High recipient two years running, 2024 and 2025 for Best Urgent Care
  • Successfully mentored and promoted 2 Multi Site Managers
  • Promoted from Medical Assistant to Practice Manager in less than 12-months

    • Seamar Community Health

  • Supervised and trained Medical Assistant externs requested to be directly under my training by Medical Assistant school Director
  • Created strategic action plan for clinics to ensure safe practices during COVID pandemic

References

Deniz Garrett | Senior Director of Northwest Operations 831-566-4987 | deniz.garrett@gmail.com

Kallie French | PA-C, Senior Center Medical Director  818559-5407 | kallie.french@yahoo.com

Dana Payne | PA-C, Center Medical Director  8477-858-9661 | danarylee@aol.com

Melissa Chiu | PA-C, | 307-760-0273 | chiummg@gmail.com

Timeline

Regional Practice Manager | Colorado

Carbon Health
10.2022 - Current

Site Lead Medical Assistant

Seamar Community Health Center
09.2014 - 09.2022

Medical Assistant and Medical Billing Specialist

Harbor Medical Group
01.2010 - 09.2014

Certificate of Technical Studies - Limited Scope X-ray Technician

LSO Training, LLC

Certificate of Completion - IV Certification

Saving American Hearts

Completed Certificate Courses -

Saint Augustine School of Medical Assistants

Diploma -

Ocosta High School

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