Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
Heather Cloward

Heather Cloward

Helper,Utah

Summary

Adaptable self-starter with the ability to prioritize tasks and complete time-sensitive data input. Well-versed in building relationships, public speaking, and educating small to large groups at any given time. Performing live broadcast lessons via social media platforms, and successful in training strong teams. Proactive and forward-thinking, positive attitude, patient, and highly motivated.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Freelance Photographer

Photographic Memories
05.2006 - Current
  • Managed all aspects of the photography business, from scheduling shoots to invoicing clients, demonstrating strong organizational skills.
  • Continuously updated technical knowledge through workshops and online resources to stay current on industry trends and advancements.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Completed complex photo shoots at indoor and outdoor venues.
  • Utilized various types of camera equipment to capture best possible shots.
  • Digitally edited photos to enhance appearance.

Create Better Health Ambassador

Utah State University Extension
04.2018 - 04.2023
  • Prepared and delivered public presentations highlighting health education topics
  • Planned, developed and evaluated health education programs
  • Adapted instructional skills for low income families and individuals who are snap eligible
  • Created grant-related documents and proposals for funding health education programs
  • Partnered with agencies, communities and organizations in determining need for specialized health education programs
  • Optimized health education strategies based on current data analytics
  • Implemented evidence-based health education curricula and health promotion programs
  • Planned and led in-service health education programs, and assessed training session success
  • Boosted community members' health knowledge through participation in health fairs and events
  • Distributed health education materials, reports, pamphlets and news releases
  • Furthered program goals by maintaining cooperative working relationships with area agencies
  • Gathered and documented program participant data.
  • Developed and implemented health education strategies to reach target audiences.
  • Developed and implemented health education programs to help individuals and communities improve health and well-being.
  • Assisted with development of improved seminars and training materials.

Dining Service & Special Events Supervisor

Utah State University Eastern
04.2012 - 04.2018
  • Formed important in-house and outside relationships with other departments and community businesses as well as food and beverage distributors, fire marshal, health department etc.
  • Coordinated receiving of incoming deliveries and proper storage, including rotating perishables for minimal spoilage
  • Oversaw production of finished dishes for in-dining and catering deliveries Prep for all stations for busy rushes
  • Supervised adjustments to recipes for individual dietary needs and allergy concerns
  • Directed work of 15+ kitchen staff and kept team performing at peak levels
  • Improved team performance, mentoring struggling workers to strengthen job skills and knowledge
  • Enforced policies and quality standards through supervision and performance reviews
  • Compiled and balanced cash receipts before shift change
  • Was responsible for high profile guests and their accomodations.
  • Coordinated schedules and timelines for events.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Brainstormed and implemented creative event concepts and themes.
  • Produced concept plans for high-profile corporate meetings and events.
  • Increased client satisfaction by tailoring events to meet their specific needs and preferences.
  • Performed event coordination for larger parties and gatherings.
  • Trained and supervised event staff to complete tasks on time.
  • Led cross-functional teams in planning and execution of high-profile corporate events.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Delivered services to customer locations within specific timeframes.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.

Shift Manager

Ricardo's Restaurant
04.2009 - 05.2014
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within shift.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Trained and mentored new employees to maximize team performance.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Managed staff hiring, training and supervision.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.

Portrait Studio Manager

Picture Me Portrait Studio
08.2010 - 03.2013
  • Scheduled customer appointments.
  • Photographed individuals and group sessions.
  • Performed editing and personalization to each session to enhance their personal experience and drive sales.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Adopted new technologies and software into daily operations, streamlining workflows while maintaining highest standards of quality control in all aspects of production.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Ensured timely delivery of finished products to clients by closely monitoring production timelines and addressing potential delays proactively.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Expanded studio's service offerings by researching industry trends and incorporating popular photography styles into portfolios.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Boosted sales revenue by organizing seasonal promotions and establishing strategic partnerships with local businesses.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Associate of Science - Photography

Salt Lake Community College
Salt Lake City, UT

Skills

  • High traffic in-bound call center
  • Public speaking
  • Event coordination
  • Social media management
  • Desire to learn
  • Self motivated
  • Multi-tasker
  • Computer literate with knowledge of several computer programs (Office, Outlook, & video/image editing- Adobe software)
  • Creative vision
  • Workflow Management
  • Critical Thinking
  • Phone and Email Etiquette
  • Customer Service
  • Team Training
  • Decision-Making

References

  • Harim Driggs, 435-535-5872, USU Extension-Create Better Health Ambassador
  • Steven Price, 435-979-2849, USU Extension Agriculture Professor
  • Heidi LeBlanc, 435-760-0925, USU Extension-Create Better Health Program Director

Certification

  • IRB Training - by CITI
  • Code of Conduct Training
  • Civil Rights Training
  • Defensive Driving Training
  • Rights to Privacy Training
  • Non-Disclosure Agreement Training
  • Hippa Training
  • Food Handlers-Serv Safe exp. 2026

Timeline

Create Better Health Ambassador

Utah State University Extension
04.2018 - 04.2023

Dining Service & Special Events Supervisor

Utah State University Eastern
04.2012 - 04.2018

Portrait Studio Manager

Picture Me Portrait Studio
08.2010 - 03.2013

Shift Manager

Ricardo's Restaurant
04.2009 - 05.2014

Freelance Photographer

Photographic Memories
05.2006 - Current

Associate of Science - Photography

Salt Lake Community College

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