Heather Coffey, RN
Huntington
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Patient-oriented Nurse with five years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Nurse, Float Pool Clinical Manager
Valley Health Systems
08.2018 - Current
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Patient Access Representative
St. Mary's Medical Center Emergency Department
02.2012 - 08.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on hospital processes and procedures.
- Educated patients on importance of preventive health care and insurance coverage.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on filing, phone etiquette and other office duties.
- Organized patient records and database to facilitate information storage and retrieval.
Education
Associate of Science - Nursing
Collins Career Center
Chesapeake, OH01.2023
Diploma - LPN
Collins Career Center
Chesapeake, OH06.2018
High School Diploma -
Cabell Midland HighSchool
Ona, WV06.2010
Skills
- Maintaining a ticketing system for float staff requests
- Managing a float pool schedule that consists of thirty staff members, including nursing and front office staff members
- Conducting zoom meetings for float staff members
- Collaborating with managers at forty one different locations
- Creating Google doc templates to structure float schedules
- Orientation onboarding training for oncoming clinical employees
- CPR BLS instructor for facility
- Naloxone training instructor for facility
- Recruiter- Attending career fairs to discuss employment opportunities
- Vaccine Equity Events- Collaborating with multiple staff members to ensure proper safety of vaccine administration
- Managing and opening a new site location for the facility
Certification
- Certified CPS BLS Instructor, Valley Health Systems
- Certified Naloxone Instructor, Valley Health Systems
Timeline
Registered Nurse, Float Pool Clinical Manager
Valley Health Systems
08.2018 - Current
Patient Access Representative
St. Mary's Medical Center Emergency Department
02.2012 - 08.2018
Associate of Science - Nursing
Collins Career Center
Diploma - LPN
Collins Career Center
High School Diploma -
Cabell Midland HighSchool
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