Summary
Overview
Work History
Education
Timeline
Generic

Heather Cohen

Abington,PA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

26
26
years of professional experience

Work History

Front Desk

Pediatric Medical Associates
06.2011 - Current
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
  • Trained new employees on front desk procedures, contributing to a well-prepared team.
  • Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Collaborated with maintenance team members to address any facility-related issues that arose during shifts.
  • Coordinated with various departments to address guest needs and provide seamless service experiences.
  • Streamlined front desk operations for improved efficiency and guest experience.

Office Manager

FastVax LLC
01.2008 - 01.2010
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Medical billing, insurance verification
  • Vaccine inventory
  • Supervised and hired company employees
  • Clinic planning, scheduling and set up

Pharmacy Technician and Shift Manager

Glen Center Pharmacy
01.2006 - 01.2008
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Cash handling, customer service, coordinator of Shingles Vaccination Clinic
  • Supervisor to all employees of front end

Shift Manager

Papa Johns
01.2002 - 01.2005
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Food ordering and prep
  • Inventory, cleaning for inspection and community outreach

Shift Manager

Starbucks
01.2002 - 01.2005
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.

Shift Manager

Pizza Hut
01.1998 - 01.2001
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Education

High School Diploma -

Abington High School
Abington, PA

Timeline

Front Desk

Pediatric Medical Associates
06.2011 - Current

Office Manager

FastVax LLC
01.2008 - 01.2010

Pharmacy Technician and Shift Manager

Glen Center Pharmacy
01.2006 - 01.2008

Shift Manager

Papa Johns
01.2002 - 01.2005

Shift Manager

Starbucks
01.2002 - 01.2005

Shift Manager

Pizza Hut
01.1998 - 01.2001

High School Diploma -

Abington High School

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Heather Cohen