Heather Coiner
Dora,AL
Summary
Diligent Administrative Assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Sales Associate
5 Below
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Crew Member
Mcdonalds
11.2021 - 09.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Stocked shelves to organize aisles in assigned department.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
Administrative Assistant
Hardin Home Sales
04.2019 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Administrative Assistant
The Water Depot
10.2018 - 03.2019
- Enhanced customer satisfaction by providing efficient and professional front desk support.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Credit Clerk
Stouse
06.2018 - 07.2018
- Increased customer satisfaction through timely communication regarding their application status or concerns about their accounts.
- Conducted thorough background checks to identify potential risks associated with extending credit to prospective clients.
- Ensured timely collection of payments through consistent follow-ups with delinquent accounts.
- Improved credit processing efficiency by reviewing and verifying customer credit applications.
Accounting Administrative Assistant
Jani King Commercial Cleaning
11.2017 - 02.2018
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare weekly and monthly financial reports.
- Managed accounts payable and accounts receivable functions, ensuring timely processing of transactions and maintaining accurate records.
Claims Representative
Celebrity Staffing
06.2016 - 07.2016
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Administrative Assistant
Hardin Home Sales
01.2014 - 02.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Crew Member Manager
Burger King
11.2010 - 03.2012
- Enhanced customer satisfaction by consistently ensuring fast, friendly, and accurate service.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Call Center Representative
Family and Childrens Service of the Capital Region
02.2010 - 03.2010
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- This position was temporary, through United Way 211, to gain experience in the administrative field with Job Corps,
Education
Associate of Applied Science - Business Administration
Bevill State Community College
Sumiton, AL05-2026
GED -
Job Corps Academy
Glenmont06-2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Relationship Building
- Cash Handling
- Stocking and Receiving
- Store Opening and Closing
Timeline
Sales Associate
5 Below
08.2024 - Current
Crew Member
Mcdonalds
11.2021 - 09.2023
Administrative Assistant
Hardin Home Sales
04.2019 - 12.2022
Administrative Assistant
The Water Depot
10.2018 - 03.2019
Credit Clerk
Stouse
06.2018 - 07.2018
Accounting Administrative Assistant
Jani King Commercial Cleaning
11.2017 - 02.2018
Claims Representative
Celebrity Staffing
06.2016 - 07.2016
Administrative Assistant
Hardin Home Sales
01.2014 - 02.2016
Crew Member Manager
Burger King
11.2010 - 03.2012
Call Center Representative
Family and Childrens Service of the Capital Region
02.2010 - 03.2010
Associate of Applied Science - Business Administration
Bevill State Community College
GED -
Job Corps Academy
Similar Profiles
Stephanie LopezStephanie Lopez
Retail Manager at 5 BelowRetail Manager at 5 Below
Elijah MelendezElijah Melendez
Inventory Clerk at 5 BelowInventory Clerk at 5 Below
Avery AlonsoAvery Alonso
Cashier at 5 BelowCashier at 5 Below