Heather Colangelo

• Greeted visitors warmly and provided customer service to enhance office experience.
• Answered incoming calls quickly and professionally, directing messages to appropriate contacts.
• Completed data entry tasks and prepared reports accurately.
• Scanned documents into electronic format for storage in databases or other applications.
• Coordinated procurement and distribution of office supplies to ensure uninterrupted availability.
• Monitored office supplies inventory levels and coordinated timely reordering to maintain stock.
• Organized office supplies inventory to ensure timely ordering of materials.

Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfunctions.

• Ensured compliance with local, state, and federal regulations regarding birth registration processes.
• Ensured compliance with state regulations regarding birth registrations by maintaining up to date knowledge of requirements.
• Processed incoming birth certificate requests, verifying completion and signatures for accuracy and compliance.
• Compiled birth registration forms accurately and submitted them to the appropriate state agency for processing.
• Guided parents in obtaining copies of their child's birth certificates, ensuring they understood the process and requirements.
• Provided assistance with completing birth certificates, ensuring all the necessary information was provided correctly.
• Responded promptly to phone calls or emails from patients or family members regarding questions about birth registrations.
• Provided timely responses to inquiries, ensuring clarity and accuracy in information delivered to patients and families.
• Verified patient information prior to entering the electronic medical record system, ensuring accuracy and completeness of records.
• Collaborated with hospital departments to obtain necessary documentation, improving accuracy of birth registrations.
• Gathered demographic information from patients for accurate record-keeping. from patients for entry into the hospital information system.
• Collaborated with physicians, nurses, and other healthcare providers to ensure the accuracy of patient information in the system.
• Monitored changes in laws and regulations related to births and update policies accordingly.
• Accurately entered patient data into the hospital's computer system and maintained a high level of confidentiality.

• Supported teacher in developing and facilitating engaging classroom activities that fostered student participation.
• Maintained student records, files, and confidential documents for district departments.
• Supported Niagara Falls City School District staff with daily office operations and communication.
• Assisted families and visitors with forms, questions, and district procedures.