Heather Colley
Toledo
Summary
15 plus years' of Recruitment experience within fast-paced, results-driven environments in which I am able to make big impacts to the overalls strategy, P&L and culture of Recruitment teams. Provider of creative solutions driven by data and results to ensure the best in class candidate and hiring manager experience within various industries and across a variety of roles.
Overview
17
17
years of professional experience
Work History
Senior Recruitment Specialist
Hiab USA, Division of Cargotec
10.2022 - Current
- Provide customer centric and creative solutions around full cycle recruitment for a variety of roles with an emphasis on skilled, high demand technical positions.
- Implemented new tactics for filling roles, and collaborated with a lean recruitment team and line managers to create sourcing strategies for immediate and long term talent needs.
- Partnered with Senior Leadership team within the global organization around retention and building talent pipelines through partnerships with colleges and trade schools as well as building of an in house apprenticeship program.
- Source and attract candidates using various digital methods such as social media, LinkedIn, job boards, university and college career postings including Handshake and College Central as well as many 'Grassroots' efforts such as in person job fairs, campus events, technical and career training centers as well tangible advertising such as billboards and signage.
- Collect and report data around our recruitment efforts including competitor data to make fact based decisions regarding our strategies.
Talent Sourcing Manager
Thyssenkrupp Materials, NA
07.2014 - 02.2020
- Guide a team of four recruitment interns on the day to day objectives as well as the overall strategy in regards to recruitment of new or backfill positions across all levels within the organization which comprised of end to end recruitment for an average of 150 requisitions company wide.
- Developed a culture of trust with internal customers and hiring managers and with those in which the recruitment team partnered with to work cross functionally. Conducted surveys and kept a pulse on service levels to drive continuous improvement efforts.
- Managed a Recruitment cost center P&L where as I reduced costs by over 25% by eliminating previously outsourced recruiting costs, ensuring “right fit “candidate selection (retention) and contributing to the succession planning of existing employees.
- Launch support for the Rapid Response Team, which includes selection of and ongoing partnership with staffing agencies for contingent labor at various leading automotive manufactures across the US and Canada.
- Implemented best practices around onboarding and put in procedures that worked cross functionally with HR, IT and and Hiring Managers to ensure a best in class candidate experience.
Recruitment Consultant
Pontoon Solutions
08.2013 - 07.2014
- Manage the full cycle recruitment process for client partners as a Recruitment Process Outsourcing provider with the leading Recruitment agency in NA for a variety of industries including Manufacturing, Retail, Automotive, Aerospace, Healthcare and more.
- Qualify vacancies with the hiring managers by conducting intakes, agreeing shortlist criteria, skills testing, and interview process to align with client’s position requirements and by truly understanding their overall culture and mission as a business partner.
- Pre-screen candidates to produce shortlist and, where required, long lists and prepare candidates for interview.
- Provide objective feedback to candidates and suppliers post interview.
- Negotiate job offers, start dates and other relevant employment details with candidates.
- Communicate with Talent Acquisition, sourcing and research group peers and leaders to provide client feedback and discuss tactical and strategic changes as needed.
Operations Manager
MS Companies
06.2012 - 04.2013
- Oversaw day-to-day Operations for data driven third party inspection containment company in which my territory included 12 Customer sites, 24 direct supervisors, and 320 employees.
- Exceeded corporate metrics that included Quality, Safety, Cost, Time and Data Accuracy, on time delivery of our products and services while maintaining Customer Service integrity through total quality management.
- Manage reduction of P&L by continuously seeking cost saving opportunities and streamlining of operations.
- Experienced in restructuring to address business growth, reduce costs and improve service, which resulted in growth of $15 million in sales to $35 million in less than 1 year.
- React to any internal or external issues using 5Y, 8D and Poke Yoke methods that resulted in Best Business Practices that were implemented in offices across 8 states.
- Create and present training courses conducted at new hire orientations and ongoing sessions for all new and existing hourly employees.
Toledo Branch Account Manager
Job1USA
04.2010 - 06.2012
- Onsite coordinator and recruiter for 3 mid size manufacturing facilities with contingent staff of 90-150 across 24/7 operations.
- Coordinate recruiting events, onboarding and orientating of new employees, I9 and E-Verification, accident/incident investigations, OSHA reporting, responding to workman’s comp claims, disciplinary action and terminations.
- Serve as risk manager for employees when termination was considered to ensure low risk of unemployment claims.
- Coordinated or conducted all pre-employment screening/testing as determined by client including background check and drug screen.
- Worked cross functionally with Human Resources, Business Development and Accounting departments, delegated tasks when appropriate to ensure streamlined operations.
- Responsible for several contract expansions and service add-ons by developing a strong relationship with clients by providing exceptional customer service and on time delivery of our agreed services.
Customer Service Supervisor
Verizon Wireless (formerly Alltel)
10.2009 - 04.2010
- Lead team of 12-18 customer service representatives in all aspects of daily operations.
- Ensure optimum staff efficiency and performance levels.
- Assigned transition leader during merger of Alltel to Verizon Wireless in July of 2009.
- Verification and entry of bi-weekly payroll for team.
- Aggressively meet or exceeded high key performance metrics for the largest wireless provider in the world.
- Conducted all prescreening and interviewing with potential candidates, which resulted in placement of 28 employees within call center.
- Monitored interactions between team members and customers to ensure quality assurance standards were met in accordance with corporate expectations.
Customer Service Representative
Verizon Wireless (formerly Alltel)
11.2007 - 10.2009
Education
Bachelors of Education - Visual Arts
University Of Toledo
Toledo, OH01-2004
High School Diploma - College Prepatory Focus
Clay High School
Oregon, OH01.1999
Skills
- ATS Implementation (Taleo, iCIMS & Greenhouse)
- Recruitment Team Leadership
- HRIS systems knowledge including SAP
- Employer Branding
- Technical Recruiting
- Global experience
- Employment Law
- College and Technical School Recruitment
- Sourcing
- Continuous Improvement of Recruitment Processes
Timeline
Senior Recruitment Specialist
Hiab USA, Division of Cargotec
10.2022 - Current
Talent Sourcing Manager
Thyssenkrupp Materials, NA
07.2014 - 02.2020
Recruitment Consultant
Pontoon Solutions
08.2013 - 07.2014
Operations Manager
MS Companies
06.2012 - 04.2013
Toledo Branch Account Manager
Job1USA
04.2010 - 06.2012
Customer Service Supervisor
Verizon Wireless (formerly Alltel)
10.2009 - 04.2010
Customer Service Representative
Verizon Wireless (formerly Alltel)
11.2007 - 10.2009
High School Diploma - College Prepatory Focus
Clay High School
Bachelors of Education - Visual Arts
University Of Toledo
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