Heather A. Collin
Kalamazoo,MI
Summary
Detail-oriented professional with extensive experience in patient service roles within healthcare environments. Excels in managing patient information, verifying insurance, and scheduling, coupled with a proven track record of enhancing patient satisfaction through effective communication. Adept at navigating complex software applications while maintaining compliance with privacy regulations.
Overview
24
24
years of professional experience
Work History
Patient Service Representative
Corwell Health
Grand Rapids, MI
12.2020 - Current
- Ensured confidentiality and compliance with HIPAA by adeptly managing patient information across various software applications.
- Efficiently schedule appointments, enhancing office productivity and patient satisfaction.
- Accurately verified and updated patient demographics and insurance information, ensuring seamless registration processes.
Special Education Paraprofessional
Newaygo Public Schools
Newyago, MI
09.2018 - 11.2020
- Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Underwriting Customer Service Representative
Gerber Life Insurance Company
Fremont, MI
01.2016 - 06.2017
- Handled both inbound and outbound calls to gather missing medical and social information required to complete insurance applications.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Service Representative
PNC Bank
Kalamazoo, MI
09.2000 - 07.2015
- Responded to customers' inquiries efficiently and effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Photography
Kalamazoo Valley Community College
Kalamazoo, MISome College (No Degree) - Photography
College of DuPage
Glen Ellyn, ILSkills
- Administrative Skills
- Appointment Scheduling
- Customer Service Excellence
- Detail-oriented
- Empathy
- EMR systems
- HIPAA Compliance
- Patient Registration
Groups
Corewell Health Development Activities
- WISH (Women Inspiring Success & Health)
- Be-well Ambassador
- CISM (Critical Incident Stress Management)
Volunteer Work
Newyago AYSO Soccer
- Registrar
Kalamazoo Junior Chamber of Commerce
- Membership Director 2003
- Community VP 2011
Timeline
Patient Service Representative
Corwell Health
12.2020 - Current
Special Education Paraprofessional
Newaygo Public Schools
09.2018 - 11.2020
Underwriting Customer Service Representative
Gerber Life Insurance Company
01.2016 - 06.2017
Customer Service Representative
PNC Bank
09.2000 - 07.2015
Some College (No Degree) - Photography
Kalamazoo Valley Community College
Some College (No Degree) - Photography
College of DuPage
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