Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Collins

Stuarts Draft,Virginia

Summary

Accomplished Office Manager/Financial Coordinator with a proven track record at Dr. Bradford & Catchings, INC, enhancing operational efficiency and customer satisfaction. Expert in office administration and staff management, I excel in fostering team collaboration and streamlining financial processes. My dedication to customer service and organizational skills have significantly contributed to workplace harmony and financial accuracy.

Overview

23
23
years of professional experience

Work History

Office Manager/Financial Coordinator

Dr. Bradford & Catchings, INC
10.2024 - Current
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Member Representative

DuPont Community Credit Union
02.2021 - 09.2024
  • Enhanced customer satisfaction by providing exceptional service and addressing member concerns promptly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Teller

Atlantic Union Bank
08.2017 - 10.2020
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Referred customers to other banking departments for specialized services.
  • Monitored and verified suspicious activity on customer accounts.

Hair Stylist

Owner/Shear Reflections
09.2001 - 05.2020
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Developed loyal following of clients by providing high-quality services.
  • Maintained regular client list and successfully handled walk-in customers.

Education

General/Basic Studies - General Studies

Buffalo Gap High School
Swoope, VA
06.1996

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Bookkeeping
  • Document Management
  • Account Reconciliation
  • Credit and collections
  • Training and coaching
  • Team Supervision
  • Banking operations
  • Payroll

Timeline

Office Manager/Financial Coordinator

Dr. Bradford & Catchings, INC
10.2024 - Current

Member Representative

DuPont Community Credit Union
02.2021 - 09.2024

Teller

Atlantic Union Bank
08.2017 - 10.2020

Hair Stylist

Owner/Shear Reflections
09.2001 - 05.2020

General/Basic Studies - General Studies

Buffalo Gap High School

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Heather Collins