Heather Colvin
Saint Simons Island,Georgia
Summary
Dynamic employee with 30+ years expertise in a wide array of duties such as building partnerships, retaining key accounts and enhancing profit channels. Strong & capable leader with proficiency in growing relationships, influencing decision-makers, devising successful strategies through project/client management. Collaborative, organized and dependable strategic team leader with a robust background in customer relationship management, sales and project management all the while being successful at managing multiple priorities with a positive attitude.
Overview
31
31
years of professional experience
Work History
Account Manager /Producer
Galis Stewart Insurance
10.2017 - 08.2023
- Manage diverse portfolio in excess of 450 commercial insurance clients, providing exceptional service and acting as main point of contact for all insurance related matters.
- Identify and analyze clients risk exposures, develop comprehensive insurance solutions and present tailored coverage options to clients, resulting in 96.5% customer retention with consistent estimated 4% growth of new business annually.
- Collaborate with underwriters to negotiate competitive insurance rates and terms in challenging markets
- Addressed problems with accounting, billing, and claims in order to maintain and enhance client satisfaction.
- Reviewed and mitigated discrepancies & opportunities to increase sales, reduce costs and streamline processes.
- Built and strengthened long-lasting client relationships based on competitive and accurate price quotes and customer-centric terms.
- Trained new employees on customer service, financial transactions, office standard operating procedures and organizing strategies.
Senior Account Manager
Turner & Associates, Formerly Arthur Pittman & Co.
06.2002 - 10.2017
- Sold various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, property, commercial insurance or other specialized policies
- Select and work with companies that offer needed types of coverage requested by client to underwrite policy
- Constant communication with company underwriters and including but not limited to submitting forms to obtain binder coverage, billing details, account management, coverage issues.
- Perform a wide array of administrative tasks, such as maintaining records, handling policy renewals, required applications/supplementals, invoicing
- Provided extensive support in sales, technical and business areas to key accounts.
- Contributed to annual revenue goals by selling new services and developing new accounts.
National Account Sales Manager
Tyson Foods, Inc.
11.1998 - 06.2002
- Management of account, item portfolio and multi-million dollar P&L for Deli Division's largest customer, Kroger Foods
- Develop and execution of annual operating plan and 5-year sales/marketing plans
- Oversee full-service broker and merchandising arm including all promotional activity
- Fully responsible for all account details directly and through other sales staff within organization
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Resolved customer issues with speed and accuracy to maintain satisfaction.
Associate Marketing Manager
Tyson Foods, Inc.
10.1996 - 11.1998
- Retail Division - Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors
- Evaluate financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections. including using sales forecasting or strategic planning to ensure sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Customer Service Manager
HUDSON FOODS, INC
10.1992 - 10.1996
- Started with company as Customer Service Representative responsible for order taking and resolution of issues
- Promoted to Manager of department within 12 months. Managed staff of 8 personnel in varying capacities
- Attended and served with other management on teams to continuously improve company's overall processes
- Managed communication to all outside agencies/companies as it pertained to product quality, recalls, shipping issues, individual customer complaints
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Took ownership of customer issues and followed problems through to resolution. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
Education
Sociology, Psychology
UNIVERSITY OF KENTUCKY
Lexington, KYSkills
- Effective communicator in both verbal and written form
- Proficient in various computer software programs including many business management tools as well as social media in various forms
- Business Process Optimization
- Client Relations
- Revenue Growth
- Managing Multiple Tasks
- Staff Management
- Issue Resolution
- Community Involvement
Timeline
Account Manager /Producer
Galis Stewart Insurance
10.2017 - 08.2023
Senior Account Manager
Turner & Associates, Formerly Arthur Pittman & Co.
06.2002 - 10.2017
National Account Sales Manager
Tyson Foods, Inc.
11.1998 - 06.2002
Associate Marketing Manager
Tyson Foods, Inc.
10.1996 - 11.1998
Customer Service Manager
HUDSON FOODS, INC
10.1992 - 10.1996
Sociology, Psychology
UNIVERSITY OF KENTUCKY
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