Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

HEATHER COMBS

Wesley Chapel

Summary

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Group Home Manager

Ezy Living LLC
06.2021 - 10.2024
  • Maintained adequate staffing coverage without exceeding budget targets by coordinating schedules and team workflows.
  • Kept accounts, files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Maintained compliance with state regulations, completing detailed documentation for licensing requirements and audits.
  • Reduced staff turnover by providing comprehensive training programs and fostering a supportive work environment.

Behavior Assistant

Guardian Haven Academy
08.2019 - 09.2023
  • Provided one-on-one support for individuals with emotional or behavioral challenges, promoting social-emotional growth.
  • Implemented crisis prevention measures, de-escalating behaviors before they escalated into larger issues.
  • Assisted in the collection and analysis of data to monitor progress towards behavioral goals and objectives.
  • Reduced classroom disruptions through proactive management of behavioral issues.
  • Maintained accurate records of student performance, interventions implemented, and outcomes achieved within the scope of confidentiality requirements.
  • Improved student behavior by implementing customized behavioral intervention plans.

Group Home Supervisor

Winlin Care
02.2020 - 07.2022
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Monitored resident medication administration for accuracy, adhering strictly to prescribed schedules and dosages for optimal health outcomes.
  • Promoted resident independence by offering guidance on daily living skills and goalsetting.
  • Coordinated recreational activities that promoted socialization, physical health, and mental well-being among group home members.

Office Administrator

Sankey Tile and Stone
10.2019 - 02.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Team Lead Direct Care

Higher Aspirations
01.2018 - 03.2019
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Behavior Technician

Gracepoint Wellness
12.2016 - 06.2018
  • Provided one-on-one support to mental health patients, addressing behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and patents alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.

Child Care Assistant

Pasco County Schools
09.2011 - 08.2014
  • Assisted in the supervision and care of children, ensuring their safety and well-being at all times
  • Engaged children in age-appropriate activities to promote physical, cognitive, and social development
  • Supported lead child care providers in implementing daily routines and schedules for meals, naps, and playtime
  • Maintained a clean and organized environment by regularly sanitizing toys, equipment, and play areas

Loss Prevention Officer

Ross Dress for Less
06.2012 - 02.2014
  • Completed incident reports and activity logs for accurate, current records.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Served as a key point of contact for staff members, addressing any loss prevention-related questions or concerns in a timely and professional manner.

Waitress

Winners Sports Bar and Grill
06.2011 - 09.2013
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Security Officer

Target Center
02.2010 - 09.2010
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle and by foot.

Child Care Supervisor

Lifetime Fitness Center
02.2008 - 09.2010
  • interacted with members and guests in a friendly and professional manner
  • Fostered children’s cognitive, social, emotional, and physical development by instructing organized activities
  • Monitored and interacted with children to maintain a safe and healthy environment with respect to the toys, sports equipment, other children, and surroundings
  • Utilized positive behavior management techniques and communicated clearly with parents and team members
  • Handled incidents and emergencies in a calm and professional manner


Education

Associate of Science - Criminal Justice

Rasmussen College
Brooklyn Park, MN
09-2010

High School Diploma -

Robbinsdale Armstrong Highschool
Plymouth, MN
06-1999

Skills

  • Staff scheduling
  • Administrative duties
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Time management
  • Teamwork and collaboration
  • Written and verbal communication

Certification

  • First Aid, CPR/AED Instructor Certification – American Red Cross or American Heart Association.
  • Behavior Services Assistant Certification

Timeline

Group Home Manager

Ezy Living LLC
06.2021 - 10.2024

Group Home Supervisor

Winlin Care
02.2020 - 07.2022

Office Administrator

Sankey Tile and Stone
10.2019 - 02.2022

Behavior Assistant

Guardian Haven Academy
08.2019 - 09.2023

Team Lead Direct Care

Higher Aspirations
01.2018 - 03.2019

Behavior Technician

Gracepoint Wellness
12.2016 - 06.2018

Loss Prevention Officer

Ross Dress for Less
06.2012 - 02.2014

Child Care Assistant

Pasco County Schools
09.2011 - 08.2014

Waitress

Winners Sports Bar and Grill
06.2011 - 09.2013

Security Officer

Target Center
02.2010 - 09.2010

Child Care Supervisor

Lifetime Fitness Center
02.2008 - 09.2010

Associate of Science - Criminal Justice

Rasmussen College

High School Diploma -

Robbinsdale Armstrong Highschool

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