Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Heather Compaore

Flint

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

OTR Over The Road Truck Driver

Walmart
Coldwater
11.2024 - Current
  • Inspected vehicle before and after trips to ensure safe operation.
  • Maintained communication with dispatch personnel regarding delivery updates and arrival times.
  • Conducted pre-trip inspections of the vehicle's engine components, brakes, tires, lights, signals.
  • Managed paperwork related to shipments such as manifests and bills of lading.
  • Adhered to safety regulations when loading and unloading freight from trailers or containers.
  • Verified the accuracy of shipping documents for each load.
  • Maintained truck logbook, including records of fuel purchases, mileage, and other relevant information.
  • Stayed up-to-date with changes in DOT regulations concerning hours of service compliance.
  • Reported any mechanical problems or vehicle damage to supervisor immediately.
  • Planned routes using GPS systems or maps for efficient navigation during long-distance hauls.
  • Communicated professionally with customers regarding deliveries, pickups, and other related matters.
  • Delivered goods safely and efficiently according to delivery schedule.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Obtained signatures needed to complete and process paperwork.

Stocking Coach 1/2

Walmart
Clio
10.2021 - 11.2024
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Analyzed performance data to identify areas of improvement for individuals or teams.
  • Established appropriate disciplinary actions when necessary according to established policies.
  • Mentored team members in order to build confidence and foster a supportive environment.
  • Organized and led team meetings to set goals, discuss strategies, and review performance.
  • I made sure all teams stayed on processes by following up.
  • Help run the store when the Store Manager or Store Lead was out of the building.
  • Managed the budget, checked funds remaining, spending, etc.
  • Always looking ahead at different events happening, coming up with a game plan, and executing the plan while working with different team members to make sure that goals and plans are executed to the fullest.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Team Lead/Department Manager/CAP Supervisor

Walmart
Clio
10.2014 - 10.2021
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Conducted regular performance reviews to assess individual team member progress.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Established clear expectations for employees, providing guidance when needed.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Ensured compliance with all safety regulations in the workplace.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
  • Maintained daily inventory to facilitate successful material distribution.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Trained new staff in relevant processes and procedures.
  • Delegated tasks appropriately according to individual skill sets.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Maintained accurate inventory levels through regular stock checks.
  • Maintained accurate inventory records through manual systems and and or computerized databases.
  • Recorded quantity, type and value of materials or items received.
  • Sorted returned merchandise for restocking or disposal.
  • Arranged merchandise in an attractive manner to promote sales.
  • Followed safety procedures when handling hazardous material or dangerous goods.
  • Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
  • Ensured that all products were labeled properly before stocking the shelves.
  • Provided customer service by answering questions about product location, price and availability.
  • Verified pricing accuracy on shelves against invoices from vendors.
  • Monitored expiration dates of perishable items to ensure freshness.
  • Participated in physical inventories of stock on hand periodically.
  • Removed outdated products from shelves in accordance with company policy.
  • Stocked shelves with newly arrived products.
  • Organized storage areas for efficient use of space.
  • Replenished items to maintain stock availability.
  • Palletized merchandise for easy movement to sales floor locations.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Faced products on shelves and displays to meet company policies.

3rd Shift Support Manager

Walmart
Clio
02.2018 - 10.2018
  • Developed strategies for handling difficult situations encountered during interactions with customers.
  • Developed and implemented quality assurance procedures to ensure high levels of customer satisfaction.
  • Identified opportunities for process improvements within the department.
  • Recruited, hired, trained, coached, evaluated, motivated and disciplined personnel as needed.
  • Managed daily operations of the customer service department, including staffing schedules and resource allocation.
  • Conducted regular meetings with staff members to discuss challenges faced by customers.
  • Managed multiple projects simultaneously while maintaining high standards of quality control.
  • Trained new employees on company policies and procedures related to customer service.
  • Monitored staff interactions with customers to provide real-time coaching.
  • Conducted regular performance reviews and provided constructive feedback to team members.
  • Provided ongoing training to maintain productivity and effectiveness of staff.
  • Fostered positive and inclusive team culture for support staff.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Delegated work to staff, setting priorities and goals.

3rd Shift Stocker

Walmart
Burton
01.2007 - 10.2014
  • Operated pallet jacks and forklifts safely to move heavy items around the store.
  • Set up displays to promote sales or seasonal items, including pricing tags and signs.
  • Assisted customers with locating items in the store.
  • Assisted with training new employees on stocking procedures as needed.
  • Kept work area clean at all times following company standards for health and safety regulations.
  • Organized products on shelves according to predetermined planograms.
  • Cleaned up spills and broken merchandise in a timely manner.
  • Maintained stock levels by unloading and stocking merchandise in designated areas.
  • Assisted with loading outbound deliveries onto delivery vehicles when required.
  • Provided assistance to other departments such as receiving or cashiers when needed.
  • Reported any damaged merchandise or equipment issues promptly to supervisor and manager.
  • Monitored aisle traffic flow ensuring that customers can easily access merchandise without obstruction.
  • Ensured proper rotation of products based on expiration dates.
  • Picked up boxes and related trash from sales floor.
  • Used proper case cutting techniques to cut and sort stock loads.

Education

Some College (No Degree) - CNA

Baker College
Flint, MI

Skills

  • Vehicle inspection
  • Route planning
  • Safety compliance
  • Freight management
  • Logbook maintenance(ELD)
  • Communication skills
  • Problem solving
  • Time management
  • Team collaboration
  • Leadership skills
  • Attention to detail
  • Conflict resolution
  • Staff training
  • Customer relationship management
  • Performance monitoring
  • Stress management capacity
  • Emergency response readiness
  • Fuel efficiency
  • Hazardous materials handling
  • Teamwork mindset
  • Regulatory compliance awareness
  • Organizational growth
  • Self-motivation and discipline
  • Safe driving techniques
  • Communication
  • Health and safety consciousness
  • Weather condition preparedness
  • Trip planning
  • Strong work ethic
  • Accurate record keeping
  • DOT compliance
  • Order picking and processing
  • Customer service
  • Decision-making
  • Stress management aptitude
  • Customer-oriented
  • Dependable and reliable
  • Planning
  • Schedule management

Accomplishments

  • Fresh Department of the Year

Timeline

OTR Over The Road Truck Driver

Walmart
11.2024 - Current

Stocking Coach 1/2

Walmart
10.2021 - 11.2024

3rd Shift Support Manager

Walmart
02.2018 - 10.2018

Team Lead/Department Manager/CAP Supervisor

Walmart
10.2014 - 10.2021

3rd Shift Stocker

Walmart
01.2007 - 10.2014

Some College (No Degree) - CNA

Baker College

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