Summary
Overview
Work History
Education
Skills
Timeline
Generic

HEATHER CONDON

Puyallup

Summary

Experienced and enthusiastic professional with 30 + years background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty while also showing empathy.

Knowledgeable customer service representative with background in providing exceptional service to customers and ensuring smooth airport operations. Consistently recognized for resolving customer issues promptly and maintaining high safety standards. Ability to manage stressful situations and communicate effectively with diverse groups.

Overview

32
32
years of professional experience

Work History

Front Desk Receptionist

Good Chevrolet
11.2023 - Current
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Collected deposits, fees, and payments.
  • Greeted visitors warmly, creating positive first impression of organization.

Customer Service Fulfillment Center Associate

Amazon
12.2021 - 12.2023
  • Worked as a seasonal employee as needed
  • Responsible for packaging, stowing, & fulfilling customers orders
  • Prepared totes & boxes for delivery drivers
  • Worked fast but efficiently with team members to ensure customers received orders on time

Aviation Security Associate

Port of Seattle, SeaTac Airport
01.2019 - 11.2021
  • Provided excellent customer service to employees and visitors, offering assistance when needed while maintaining a professional demeanor.
  • Monitored the safety operations of the airport by screening airport employee's with x-ray machine, metal detectors, and checking employee badges.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Customer Service Agent

Alaska Airlines
04.2013 - 01.2019
  • Provided excellent customer care by responding to requests, assisting with answering inquiries, resolving complaints, controlling & boarding flights, rebooking flights, assisting with wheelchairs, directing travelers to wherever they needed to go
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences & empathy,
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Customer Service Cashier

Haggen Top Foods
06.1993 - 09.2012
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers and handled concerns quickly
  • Processed customer orders and accurately handled payment transactions.
  • Helped customers with their grocery orders and accurately handled payment transactions.
  • Performed duties as a pricing coordinator, customer service desk duties, nightstocker, and helped out as needed in other departments

Education

GED -

Tacoma Community College
Tacoma, WA
11-1994

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Teamwork

Timeline

Front Desk Receptionist

Good Chevrolet
11.2023 - Current

Customer Service Fulfillment Center Associate

Amazon
12.2021 - 12.2023

Aviation Security Associate

Port of Seattle, SeaTac Airport
01.2019 - 11.2021

Customer Service Agent

Alaska Airlines
04.2013 - 01.2019

Customer Service Cashier

Haggen Top Foods
06.1993 - 09.2012

GED -

Tacoma Community College

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HEATHER CONDON