Heather Condron
Marengo,OH
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Head of Sales
AiBUY
01.2023 - 03.2024
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Evaluated performance against goals and implemented appropriate development plans.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Coordinated with other departments to provide smooth execution of sales initiatives.
Mortgage Loan Originator
Spring EQ
12.2021 - 01.2023
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Mortgage Loan Originator
Carrington Mortgage
01.2021 - 12.2021
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Worked with underwriters to fix application problems and resolve issues.
- Fielded customer complaints and provided solutions.
- Explained different types of loans pertaining to client situations.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Monitored pipelines to track and log status of loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Developed prospects for new loans by conducting hundreds of cold calls weekly.
- Proactively identified solutions for customers experiencing credit issues.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Mortgage Loan Originator
AFN
11.2019 - 12.2020
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Fielded customer complaints and provided solutions.
- Explained different types of loans pertaining to client situations.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Explained very technical financial information to applicants in easy to understand language.
- Monitored pipelines to track and log status of loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Developed prospects for new loans by conducting cold calls weekly.
- Proactively identified solutions for customers experiencing credit issues.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Auto Sales and Leasing Specialist
Dennis Hyundai East
02.2019 - 11.2019
- Maintained strong and well-managed online presence to successfully market community.
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Posted to Instagram and Facebook multiple times per week to promote car sales and customer engagement
Server
Bob Evans
10.2015 - 02.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Highland High School
Marengo, OH06.1999
Skills
- Attention to Detail
- Analysis Skills
- Time Management
- Active Listening
- Self-Motivated
- Sales Operations
- Pipeline Management
- Negotiation Expertise
- Solution Selling
- Sales Presentations
- Team leadership
- Content Curation
- Event Promotion
- Creative Direction
- Social Media Strategy
- Community Engagement
Certification
- CNP - Certified Notary Public
- Licensed Real Estate Agent - 4/2024
Timeline
Head of Sales
AiBUY
01.2023 - 03.2024
Mortgage Loan Originator
Spring EQ
12.2021 - 01.2023
Mortgage Loan Originator
Carrington Mortgage
01.2021 - 12.2021
Mortgage Loan Originator
AFN
11.2019 - 12.2020
Auto Sales and Leasing Specialist
Dennis Hyundai East
02.2019 - 11.2019
Server
Bob Evans
10.2015 - 02.2019
Highland High School
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