Heather Conn

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

• Responsible for receiving, processing, and maintaining all inventory entry for a multi-million dollar furniture gallery
• Responsible for ensuring accurate pricing/tagging of products as well as floor staging
• Strong multi-tasking abilities particularly regarding managing multiple projects within a short window of time
• Experience in researching and finding solutions to technical issues and issues related to customer service
• Ability to empathize and effectively assist guests while maintaining professional relationship
• Understanding of technology and how to apply and explain it to others

• Effectively prioritize and multi-task between inventory and organizational duties as well as team support duties
• Successfully initiate and follow through on various projects without being directed
• Empowered to make informed, rationalized decisions and suggestions benefitting all parties
• Initial point of contact for customers for problem resolution face to face and over the phone; must be able to research and answer all questions or direct to the correct department/person.
• Consistently demonstrates a pleasant, helpful, & available demeanor for customers and team members alike

• Customer service oriented professional experience in fast-paced environments requiring strong organizational, critical thinking, and interpersonal skills; committed to providing customer service, resourcefulness and empowered decision making. Capabilities include:
• Strong multi-tasking
• Sound analytical skills
• High attention to detail
• Excellent time management and prioritizing
• Ability to be empathetic in sensitive situations

• Sharon Lewis, 720-421-4007, former Macy’s Furniture Gallery Store Manager (retired)
• Riley Ortolf, 303-916-5497, former Macy’s Furniture Gallery Sales Rep.
• Aubrie Reefe, 720-380-5000, Coca-Cola Sales Merchandiser, personal reference