Heather Conn
1018 Canyon Creek Trl
Summary
Results-driven Surveillance Officer with extensive experience in CCTV monitoring at Winstar World Casino and Resort. Expertise in enhancing public safety through documentation, incident response, and collaboration with law enforcement. Skilled in threat identification and enforcement of security protocols to ensure a secure environment.
Overview
5
5
years of professional experience
Work History
Surveillance Officer
Winstar World Casino And Resort
05.2023 - Current
- Strengthened security measures by promptly reporting suspicious activities to management.
- Maximized surveillance efficiency through effective utilization of security systems.
- Ensured safety standards were upheld through regular, thorough inspections.
- Enhanced response strategies against security breaches via team collaboration.
- Compiled detailed incident reports to facilitate comprehensive analysis and documentation.
- Coordinated swiftly with law enforcement to resolve security issues efficiently.
- Tracked gaming floor activities, accurately documenting any violations observed.
- Analyzed video footage to detect suspicious behavior at gaming tables and slots.
Line Cook
Matadors
12.2022 - 05.2023
- Elevated dish quality by adhering to standardized recipes and guidelines.
- Ensured kitchen safety and efficiency through equipment operation and cleanliness maintenance.
- Facilitated prompt service during peak hours via effective team collaboration.
- Trained new staff on food preparation techniques and kitchen procedures.
- Managed inventory and assisted with supply ordering for daily operations.
- Enhanced safety compliance through improved food storage practices implementation.
Cashier
Taco Bell
09.2022 - 12.2022
- Enhanced customer satisfaction by assisting with purchases and rewards enrollment.
- Organized merchandise displays for improved customer access and shopping experience.
- Resolved return issues, significantly enhancing overall customer service satisfaction.
- Maintained cash drawer accuracy by counting funds at start and end of shifts.
- Stocked and tagged merchandise to uphold store presentation standards effectively.
- Streamlined checkout process, reducing customer wait times and improving service efficiency.
Food Runner
Chili's Grill & Bar
08.2022 - 09.2022
- Boosted customer satisfaction through timely and efficient food delivery.
- Streamlined order fulfillment by coordinating with kitchen staff for improved efficiency.
- Enhanced dining experiences by ensuring cleanliness and organization in dining areas.
- Supported servers during peak hours to effectively manage high-volume service.
- Resolved order discrepancies through strong team communication and collaboration.
- Minimized wait times by promptly delivering completed orders to tables.
Cashier
Matadors
01.2022 - 08.2022
- Achieved daily sales goals through effective collaboration with team members.
- Delivered exceptional customer service by promptly addressing inquiries and needs.
- Enhanced shopping experiences by determining customer needs and preferences.
- Adjusted work schedule flexibly to meet operational demands and requirements.
- Executed cash register transactions accurately, ensuring precise financial records.
- Cultivated strong customer relationships that encouraged loyalty and repeat visits.
Store Supervisor
Marietta One Stop
09.2021 - 12.2021
- Improved store efficiency by ensuring compliance with company policies.
- Minimized inventory waste through effective stock management and monitoring practices.
- Resolved customer inquiries promptly, fostering positive shopping experiences.
- Enhanced merchandise displays and maintained cleanliness for improved store appearance.
- Ensured financial integrity through precise cash handling and management processes.
- Guided customers in product selection, enhancing overall service satisfaction.
Cashier
Sonic
06.2021 - 09.2021
- Achieved high customer satisfaction through efficient transactions and cash handling.
- Elevated dining experiences by guiding customers in thoughtful menu choices.
- Ensured cleanliness and organization, complying with health and safety regulations.
- Trained new staff on point-of-sale systems to boost workflow efficiency.
- Resolved customer inquiries promptly, cultivating a positive dining environment.
- Monitored and reported inventory levels for timely restocking actions.
Cashier
McDonald's, PDI FOODS
01.2021 - 07.2021
- Enhanced team performance by training cashiers on operational procedures effectively.
- Optimized inventory management during peak hours, improving stock levels significantly.
- Delivered prompt customer service by addressing inquiries and fulfilling requests efficiently.
- Resolved team and customer issues through effective communication and problem-solving techniques.
- Processed cash and card transactions efficiently, ensuring accurate returns and purchases.
- Maintained a clean checkout area, enhancing customers' overall shopping experience.
Education
High School Diploma -
Time For Learning- Homeschool Program
Thackerville, OK05-2022
Skills
- Audio monitoring
- CCTV monitoring
- Public safety awareness
- Documentation skills
- Reporting skills
Timeline
Surveillance Officer
Winstar World Casino And Resort
05.2023 - Current
Line Cook
Matadors
12.2022 - 05.2023
Cashier
Taco Bell
09.2022 - 12.2022
Food Runner
Chili's Grill & Bar
08.2022 - 09.2022
Cashier
Matadors
01.2022 - 08.2022
Store Supervisor
Marietta One Stop
09.2021 - 12.2021
Cashier
Sonic
06.2021 - 09.2021
Cashier
McDonald's, PDI FOODS
01.2021 - 07.2021
High School Diploma -
Time For Learning- Homeschool Program