Summary
Overview
Work History
Education
Skills
Certification
Timeline
RELATED COURSEWORK
Generic

Heather Connor

Costa Mesa,CA

Summary

Dynamic peer advocate and mentor specializing in empowering at-risk youth to cultivate personal growth and resilience. Proven ability to leverage exceptional communication and conflict resolution skills to navigate challenging situations effectively. Demonstrated success in creating supportive, transformative environments that foster positive development and inspire lasting change. Committed to driving impactful outcomes through dedicated mentorship and advocacy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager's Assistant

Memphis Cafe
01.2020 - Current
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Contributed to a positive work environment by fostering teamwork, promoting open communication, and resolving conflicts promptly.
  • Enhanced team productivity through effective delegation, performance monitoring, and constructive feedback.
  • Motivated, trained, and disciplined employees to maximize performance.

Mentor, At-Risk Youth

Orangewood Foundation
01.2020 - 01.2023
  • Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
  • Shared resources, opportunities, and activities to support mentee's learning and development.
  • Collaborated with faculty and staff to identify areas where peer mentors could provide additional support.
  • Established trust and rapport with mentees by maintaining confidentiality regarding sensitive information during mentoring sessions.
  • Connected at-risk youth with valuable resources such as counseling services, educational opportunities, or job training programs.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Boosted self-esteem for at-risk youth through consistent support, encouragement, and positive reinforcement.
  • Developed and maintained accurate records of programs and services.

Peer Mentor

Project Hope Alliance
01.2018 - 04.2019
  • Boosted self-esteem for at-risk youth through consistent support, encouragement, and positive reinforcement.
  • Created a safe space for open discussion about sensitive topics such as substance abuse or mental health concerns without judgment or stigma attached.
  • Established trust with mentees through active listening, empathy, and genuine interest in their lives and experiences.

Education

Bachelor of Arts - Sociology

California State University, Fullerton
Fullerton, CA
01-2023

Skills

  • Strategic team guidance
  • Client support
  • Skilled in motivational interviewing
  • Youth outreach
  • Crisis intervention
  • Guidance and support

Certification

  • Suicide Risk and Intervention Training - NASW
  • RADT
  • State Mandated Reporter
  • Mental Health First Aid Certified
  • CPR Certified



Timeline

Manager's Assistant

Memphis Cafe
01.2020 - Current

Mentor, At-Risk Youth

Orangewood Foundation
01.2020 - 01.2023

Peer Mentor

Project Hope Alliance
01.2018 - 04.2019

Bachelor of Arts - Sociology

California State University, Fullerton

RELATED COURSEWORK

  • Social Work
  • Theories and Techniques of Counseling
  • Sociology of Families
  • Sociology of Children and Youth