Heather E. Conti

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

• Contributing significantly to an LMS project through demo, testing, decision-making, and implementation phases, representing the Training, Sales Enablement, and Inside Sales teams.
• Created request forms using Power Automate, Power Apps, and Microsoft Forms to improve our training request process used to input training into our LMS.
• Assisted in multiple project improvements with the training team to better our virtual training processes, including digital material changes, new customer facing email templates, Salesforce email template changes, and a new resource tracker.
• Represented the Training and RAC teams for a multi-year training credit BPI project to streamline the process for customers and internal staff to find, utilize, and represent training credits/balances.
• Represented the RAC team in our JPMorgan bank transition including: testing (unit, performance, integration, acceptance), training, and establishing new processes.
• Utilized an excel macro to automate cash receipt creation.
• Created Business Objects and SalesForce reports to improve accuracy of manual process in training reconciliations.