Heather Contrastano

Perform all bookkeeping tasks including bill paying, check cutting, mailing checks, making deposits, invoicing, running financial reports

Prepare payroll reports

Purchase office supplies and keep storage room stocked and organized

Maintain organizational files and documents

Coordinate insurance coverage for the organization

Serve as first point of contact for the customers

Perform general administrative support

• Managed office operations, ensuring efficient workflow and adherence to company policies.
• Developed and maintained filing systems, enhancing document retrieval efficiency.
• Coordinated scheduling for meetings, optimizing time management for executive team.
• Trained new staff on administrative processes, fostering a supportive onboarding experience.
• Collaborated with IT support to troubleshoot technical issues, maintaining seamless office functionality.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

• Turned a Hobby into an income. I created a store on etsy.com. I processed orders making birthday shirts, cups, different types of gifts and I would produce them and sell them.
• Maintained inventory and approved contracts to ensure availability of products for customers.
• Determined marketing strategies by studying advertisements, display plans, and sale promotions.
• Recommended merchandise to customers based on needs and preferences.

• Duties such as recruiting new employees, making sure sales targets are attained, monitoring sales performance, maintaining inventories, scheduling shifts, assigning tasks, and enforcing safety policies.
• Processed shipments and maintained and organized stock shelves.
• Coached and mentored associates to achieve 15 employee promotions.
• Oversaw inventory management to minimize waste.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
• Created attractive store displays to generate customer interest and boost sales.