Summary
Overview
Work History
Education
Skills
Timeline
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HEATHER CONTRERAS

Hazel Park,USA

Summary

Strategic and solutions-driven HR Business Partner with nearly 10 years of progressive experience in employee engagement, organizational development, and workforce planning. Proven success partnering with senior leaders to drive high-impact initiatives that enhance performance, reduce turnover, and improve operational efficiency. Recognized for building trusted relationships, delivering data-informed HR strategies, and influencing positive organizational change.

Overview

9
9
years of professional experience

Work History

HR Business Partner

ROCKET COMPANIES
01.2021 - Current
  • Designed business-area specific employee engagement initiatives resulted in 20-65% increases in overall satisfaction and reducing turnover by nearly 30%.
  • Consistently and effectively partner with 7 different business areas to provide guidance on business area restructures, workforce planning, promotional process and succession planning which resulted in the organization saving $2M.
  • Participate in the development, implementation, and communication of HR policies and procedures, including senior leadership training/development, strategic planning, and DEI initiatives.
  • Collaborate with organization’s C suite leadership to anticipate, assess, and solve HR-related needs.
  • Maintain an effective level of knowledge and awareness of assigned business area’s goals, gaps, culture, and applicable data points. Where identified, would engage senior leaders with concerns and influence change within the business area.
  • Analyze workforce key metrics to ensure business headcount objectives resulting in increased efficiency within each business area.
  • Oversaw staffing needs, performance reviews, leadership development, onboarding/training procedures and coaching initiatives.

Employee Relations Specialist

01.2020 - 01.2021
  • Successfully supported multiple business areas consisting of 650-1200+ team members at any given time. Acting as an HR liaison between the various departments, fielded dozens of daily requests for HR information, resources, or support.
  • Directly handled team member issues and made thoughtful recommendations to resolve concerns and improve team member engagement.
  • Conducted employee investigations as needed for HR-related concerns such as discrimination, harassment, EEOC, etc. After concluding investigations, would partner with leaders to advise on recommended next steps.
  • Direct coaching of leadership of all levels regarding their development, performance improvement, and accountability.
  • Taught multiple classes at an organizational-wide level such as leadership development, DEI, mental health support, and performance management.
  • Key Accomplishments:
  • Recipient of annual company-wide award. This is a special acknowledgement of outstanding achievement in the execution of my role.

Associate Employee Relations Specialist

01.2018 - 01.2020
  • Work with team members to address workplace concerns and grievances.
  • Conduct exit interviews and stay interviews to gain more knowledge of company culture.
  • Provide superior internal client service to all team members and team leaders by answering questions and giving general directions on team member issues including timeliness, attendance, performance, completion or projects, and misconduct.
  • Provide technical support and follow up for tracking incidents and information by entering issues and updating various Human Resources platforms.
  • Assist Leadership in handling circumstances such as team member engagement, coaching, and corrective actions.
  • Provide superior internal client service to all team members and team leaders on team relations related issues by answering questions and giving general directions on issues, including timeliness, attendance, behavior, performance, completion of projects and misconduct.
  • Be able to answer questions for team members when other Team Relations Specialists are unavailable.
  • Manage written and verbal disciplinary actions.

Senior HR Background Analyst

01.2016 - 01.2018
  • Complete a thorough analysis and assessment of the pre-employment documentation for individual candidates to ensure the hiring decision meets company guidelines and culture standards.
  • Worked closely with recruiters and senior leaders to provide feedback on the pre-hire process.
  • Collaboratively worked with multiple team members to gather timely receipt of complete and accurate information to perform a full underwrite.
  • Prepare and deliver written summaries for candidates and leadership where a non-hiring decision was reached.
  • Key Accomplishments:
  • Promoted in less than 1 year for excellence in detail and leadership.
  • Participated in mentorship to help new team members develop and excel.
  • Actively pursued knowledge in various roles throughout the team to broaden skill set.
  • Piloted new process and rolled out to team to improve efficiency and experience.

Education

Bachelor’s Degree - Business Management

Colorado State University

Associate’s Degree - Business Management

Oakland Community College

Skills

  • Employee relations
  • Talent management
  • Conflict resolution
  • Relationship building
  • Coaching leadership
  • Strategic planning
  • Workforce planning
  • HR analytics
  • Employee engagement

Timeline

HR Business Partner

ROCKET COMPANIES
01.2021 - Current

Employee Relations Specialist

01.2020 - 01.2021

Associate Employee Relations Specialist

01.2018 - 01.2020

Senior HR Background Analyst

01.2016 - 01.2018

Associate’s Degree - Business Management

Oakland Community College

Bachelor’s Degree - Business Management

Colorado State University

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