Heather Cook
Kaysville,UT
Summary
Accomplished Dental Assistant with a proven track record at Layton Dental, enhancing patient satisfaction and dentist efficiency through expert chairside assistance and dental radiography skills. Leveraged professionalism and etiquette to foster a welcoming environment, contributing to a significant increase in clinic productivity. Skilled in treatment planning and patient care, consistently exceeding employer expectations.
Overview
20
20
years of professional experience
Work History
Dental Assitant
Layton Dental
Layton, UT
07.2024 - Current
- Clean and sanitize dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitize trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provide chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Perform x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Supported Dental Hygienist by ensuring accurate patient charting and performing professional teeth polishing.
- Prepare and arrange instruments, medications, and required materials for dental procedures.
- Create dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Floral Department Manager
Bowmans Market
Kaysville, UT
05.2017 - Current
- Expand department offerings by introducing new products like exotic flowers or unique home décor items that attracted diverse clientele segments.
- Maintain a clean, well-organized workspace that facilitated efficient operations and contributed to an inviting atmosphere for customers.
- Manage inventory levels, ensuring optimal stock availability while minimizing waste through efficient ordering and rotation practices.
- Establish effective sales strategies that drove store traffic during key holiday seasons such as Valentine''s Day, Mother''s Day, and Christmas.
- Monitor competitor activity in the marketplace, adjusting product offerings and pricing strategies as needed to remain competitive.
- Increase sales revenue by implementing effective merchandising techniques and seasonal promotions within the floral department.
- Enhance customer satisfaction by creating visually appealing and innovative floral arrangements tailored to their preferences.
Sales Associate
Nordstrom
Salt Lake City, UT
06.2006 - 08.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to achieve monthly sales targets.
Account Trader, Mutual Fund Operations
Fidelity Investments
Salt Lake City, UT
04.2004 - 03.2007
- Provided exceptional customer service, addressing client concerns promptly and effectively resolving issues.
- Maintained regulatory compliance in all aspects of account trading and mutual fund operations by staying abreast of industry rules and regulations.
- Enhanced client satisfaction by providing timely and informative updates on account performance and market conditions.
- Participated in ongoing professional development opportunities to stay current on industry best practices and enhance skills as an Account Trader.
Education
Bachelor of Science - Health Promotion And Education
University of Utah
Salt Lake City, UT05.2002
Skills
- Dental Radiography
- Equipment Sterilization
- Treatment room setup
- Professionalism and Etiquette
- Oral hygiene education
- Treatment Planning
- Patient Care Standards
- Teeth Cleaning
- Taking Medical and Dental Histories
Affiliations
- Communities that Care
Timeline
Dental Assitant
Layton Dental
07.2024 - Current
Floral Department Manager
Bowmans Market
05.2017 - Current
Sales Associate
Nordstrom
06.2006 - 08.2012
Account Trader, Mutual Fund Operations
Fidelity Investments
04.2004 - 03.2007
Bachelor of Science - Health Promotion And Education
University of Utah