Heather Coon
Hurricane,WV
Summary
Organized and dependable and successful at managing multiple priorities with a positive attitude. My willingness to take on added responsibilities and meet team goals. Looking and maintaining a full-time position that offers professional , friendly and fun office environment.
Overview
11
11
years of professional experience
Work History
Economic Service Worker
DOHS
12.2023 - Current
- Enhanced economic services delivery by streamlining application processes for SNAP and Medicaid benefits.
- Reduced processing times for economic service applications, improving overall client satisfaction.
- Outsourcing to give clients program and resources available for further economic hardship needs.
- I am in a 5 month training class before position begins.
Employment Specialist
Workforce WV
09.2018 - 12.2023
- Enhanced client employability by conducting thorough assessments, interview skills and identifying individual strengths and weaknesses. Updating and creating resumes to help clients achieve their goals.
- Developed customized employment plans for clients, resulting in successful job placements and long-term career growth.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Referred for educational programs through Rehab Services and other state agencies to help provide education and job training opportunities.
Imaging Operator II
Workforce WV
02.2014 - 09.2018
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
- Filling requests from encrypted emails, mail and in person from private investigators, local FBI agents and Police. When fraud was involved.
- Accurate data entry on all new employers FEIN quests.
- Proofing all documents for errors before putting them into the Workforce imaging system.
- Processing quarterly wage and contribution reports, incoming checks from employers and West Virginia Office of Business Registration documents.
- Audit prep work for filed wage reports, all with in a timely manner.
Administrative Assistant
WV Attorney General
04.2013 - 02.2014
- Ensured accurate record-keeping with diligent data entry and database management for bankruptcy filings, consumer complaints.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Gun reciprocity information and mailers when requested.
- Customer service on switchboard phone system and greeting all visitors to the office. Representing the Attorneys Office being the first face people saw I take very serious, in all front desk operations.
Education
Associate of Applied Science - Business Administration Two-year Certificate
West Virginia Junior College - Charleston
Charleston, WV05.2003
High School Diploma -
South Charleston High School
South Charleston, WV05.1998
Skills
- Data Entry
- Labor Market Analysis
- Multitasking
- Goal Setting
- Relationship Building
- Adaptability
- Team Collaboration
- Organizational Skills
- Multitasking Abilities
- Documentation And Reporting
- Partnership Development
- Community Networking
- Decision-Making
- Self Motivation
- Problem-Solving
- Task Prioritization
- Time Management
- Professional Demeanor
- Written Communication
- Problem-solving abilities
- Networking
- Teamwork and Collaboration
Timeline
Economic Service Worker
DOHS
12.2023 - Current
Employment Specialist
Workforce WV
09.2018 - 12.2023
Imaging Operator II
Workforce WV
02.2014 - 09.2018
Administrative Assistant
WV Attorney General
04.2013 - 02.2014
Associate of Applied Science - Business Administration Two-year Certificate
West Virginia Junior College - Charleston
High School Diploma -
South Charleston High School
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