Heather Cooper
Evensville,TN
Summary
Professional with substantial experience in streamlining administrative operations and coordinating team efforts. Skilled in managing schedules, handling communications, and optimizing office workflows. Recognized for positivity, strong organizational abilities and adaptability to changing demands. Effective collaborator focused on achieving results and supporting organizational goals.
Overview
18
18
years of professional experience
Work History
Audit Assistant
Elliott Davis, LLC
01.2013 - 11.2024
- Collaborated with cross-functional teams to gather relevant data and documentation for audits
- Verified accuracy of financial records by conducting sample testing on transactions and account balances
- Confirmation tracking
- Proofreading and footing 75 - 125 financial statements annually for accuracy
- Locking files at appropriate post audit times
- Working with team members to complete audits on time
- Working with clients to gather necessary information for completing audits accurately
- Provided administrative support to executives and teams, handling tasks such as drafting correspondence, proofreading documents, and managing calendars
- Implemented and maintained electronic document management systems, reducing paper usage and enhancing document accessibility
- Managed confidential information with discretion and integrity, adhering to privacy and data protection policies
- Assisted in development and implementation of office policies and procedures, contributing to a well-organized and efficient work environment
- Demonstrated strong organizational and multitasking skills, efficiently managing competing priorities and deadlines
Director of Billing
CBL & Associates
01.2007 - 03.2013
- Responsible for accurate lease interpretation for all billings for 84+ malls
- Resolve billing disputes with high-profile tenants
- Process year-end true ups (recoveries) for Real Estate Tax (RET) and Common Area Maintenance (CAM) for over 84 malls without missing any deadlines
- Bill tenants for percent rent, water, HVAC, common area maintenance, real estate tax, sales tax, etc using CTI/GUI software to create and mail invoices to the tenants
- Accurately maintain the monthly tenant billing including debits and credits to their accounts as needed
- Train Property Account Managers in Billing and Recoveries processes
- Train new employees in the Billing Department
- Abstract leases and enter them into the CTI/GUI program used to keep track of each tenant at each mall
- Check that leasing documents are completed at the mall level
- Check all billing related documents completed at the mall level for accuracy
- Maintain portfolio sales information database
- Daily work includes checking percent rent for each tenant, making sure tenants receive their billings in a timely manner, answering any billing questions that come up daily, keeping track of all disputes for my region, working on recoveries, creating new spreadsheets as required for acquisitioned properties, re-formatting old spreadsheets
- Supervise sixteen employees in all of the above and answer any questions they may have
- Supervise lease maintenance and its three employees in lease interpretation and lease entry
- Make personnel decisions regarding promotions, discipline, terminations, etc
- Document personnel decisions
- Attend Ad-Hoc annual meetings and report to senior management what is discussed at these meetings
Education
B.A. - English
University of Mississippi
Oxford, MS01.1993
Skills
- Excellent Communication Skills
- MS Office Suite - expert
- Critical thinking
- Adaptability
- Administrative Procedures
- Electronic Filing
- Multitasking
- Reliability
- Team building
- Professionalism
- Deadline Adherence
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Audit Assistant
Elliott Davis, LLC
01.2013 - 11.2024
Director of Billing
CBL & Associates
01.2007 - 03.2013
B.A. - English
University of Mississippi
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