Heather Cooper

Assistant Manager

Navy Federal Credit Union

04.2003 - Current

Managed branch size of over $[Amount] in deposits and team of [Number] full and part-time employees.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised team of [Number] branch employees and made recommendations regarding performance evaluations.
Demonstrated knowledge of branch financial products, loans and lines of credit.
Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
Protected company assets with strategic risk management approaches.
Coached and developed branch staff by offering constructive feedback and [Type] training opportunities.
Maximized efficiency through effective resource allocation and employee management.
Wrote and administered employee performance reviews to monitor customer service and personal sales of [Number]-member team.
Trained and developed new team members in alignment with branch service standards and objectives.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Analyzed, reduced and controlled expenses by improving resource allocation.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Implemented process improvements to increase productivity.