Heather Cooper-Payne
Summary
Sales/Business Development Manager with 15+ years of experience driving significant revenue growth and profitability within highly competitive markets; Key Accounts Management and strategic relationship development; market research and analysis generating and converting leads.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Development Manager
BLR (Business Learning Resource)
Remote
05.2021 - 11.2023
- Researched target markets to gain insights into customer needs
- Successfully utilized various tools and techniques to regularly connect with decision-makers, showcasing strong prospecting abilities
- Implemented strategies to acquire customer lists through channels like marketing leads, cold calling, and networking
- Evaluated training programs and procedures collaborating with clients identifying needs to develop learning solutions
- Utilized strong qualifying and closing skills to increase customer conversion rates
- Kept sales funnel full via inbound and outbound leads
- Identified decision-makers and asked qualifying questions to gather crucial information
- Engaged in Teams meetings with L & D managers, HR teams, and Training Development teams
- Collaborated with solutions architect team to effectively communicate customer's customization requirements
Business Development Manager
Nesco Resource
Knoxville
09.2019 - 05.2021
- Prospects via telephone, email and in-person inquiries identifying and cultivating relationships with clients and to promote product lines and solutions
- Generates leads and capitalizes on valuable business opportunities to bring in new company revenue and improve bottom line profit
- Set up and negotiates contracts with customers by customizing to their needs
- Exceeds quotas consistently through new account penetration and territory expansion
- Identifies business development opportunities and implements effective strategy for client acquisition
- Maintains meticulous client notes in CRM
- Develops and maintains productive relationships with clients continuing to build rapport and sales.
Area Sales Manager
Central Payment
Knoxville
09.2017 - 09.2019
- Penetrated new markets by investigating competitor products, services and trends
- Exceeded sales targets through effective marketing and negotiation strategies
- Measured key performance indicators, tracking weekly and quarterly volume and revenue figures to meet targets
- Conferred with merchants and developed partnerships to capitalize on new sales opportunities
- Forecasted product sales and achieved quarterly and annual sales objectives
- Utilized customer relationship management software to maintain records of customer activities and networking opportunities.
Human Resources/Office Manager
Paxis Technologies
Knoxville
08.2012 - 09.2017
- Interviewed and completed activities for new hires, including processing background checks and prior employment verification
- Solicited vendor quotes to determine optimal material purchase pricing
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
- Created training program for new office employees
- Conducted performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions
- Managed full-cycle human resource operational activities to ensure maximum HR employee performance
- Formulated corrective action plan through analysis of management feedback and consultation with employee.
Management
United States Census Bureau
Knoxville
01.2007 - 08.2010
- Kept records of household interactions, recording details of inquiries, complaints or comments, as well as action taken
- Refer unresolved customer grievances to designated departments for further investigation
- Process payroll
- Manage staff, preparing work schedules and assigning specific duties
- Determined staffing requirements, interviewed and hired new employees and other personnel processes
- Planned and directed activities such as sales promotions, collaborating with other management
- Developed and implemented product-marketing strategies, including advertising campaigns and sales promotions
- Directed and coordinated organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
Education
BBA - Business Management
ETSU
Johnson City, TN05-1999
BA/BM Certificate - Business Management
Morristown School of Business
Morristown, TN05.1997
Skills
- Compelling Leadership Skills
- Recruitment and Hiring
- Human Resources Operations
- Training & Development
- Conflict Resolution
- CRM & CRM Management
- Account Management
- Marketing/Media Management
- Prospecting
- Pipeline Management
- Relationship Building & Management
- Proposal and Contract expertise
- Revenue development
- Sales Presentations
Certification
- OSHA 10 Certified - Training, Institute Education Centers, 2020
- Business Development Management Training Certification, 2019
Accomplishments
- Rookie of the Year, Sales 2017
- President's Club, Sales 2018
- President's Club, Sales 2020
- Client Management Excellence Recognition, 2019 & 2020
Employment Gap
08/2010, 08/2012, I chose to stay home to give my full attention and time to my newborn baby.
References
Available upon request
Timeline
Business Development Manager
BLR (Business Learning Resource)
05.2021 - 11.2023
Business Development Manager
Nesco Resource
09.2019 - 05.2021
Area Sales Manager
Central Payment
09.2017 - 09.2019
Human Resources/Office Manager
Paxis Technologies
08.2012 - 09.2017
Management
United States Census Bureau
01.2007 - 08.2010
BBA - Business Management
ETSU
BA/BM Certificate - Business Management
Morristown School of Business
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