Heather Copeland
Center Line,MI
Summary
Working in the field of Applied Behavior Analysis (ABA) Therapy since 2016 in a variety of settings and within numerous roles. Professional experience ranging from clinical, operational, to administrative which would be an asset to any Revenue Cycle Management company. A recent opportunity to work along side RCM professionals to assist with billing and set up for a start up ABA company sparked a further interest in billing and revenue cycle services.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Director
Dashi Rivers Autism Care
12.2022 - Current
- Coordinate client care
- Upkeep Client Relationship Management (CRM) system
- Data entry in practice management system
- Oversight of practice management software
- Implementation of ABA Systems
- Calling and returning calls from clients, potential clients, and referral sources
- Scheduling client appointments and staff shifts
- Work closely with management to provide effective assistance for specific aspects of business operations.
- Assist in development of policies and procedures
- Train staff on policies and systems
- Participate in interviewing employees to ensure clinic and community are staffed with qualified personnel
- Oversaw purchasing and organization of center inventory.
Autism Case Manager
Easterseals Michigan
11.2021 - 12.2022
- Managed a caseload of approximately 80 families
- Met with each family on a monthly basis, or more as necessary, to assist family in navigating Autism benefits through Macomb County Community Mental Health
- Developed and implemented comprehensive Individual Plans of Service (IPOS) to address client needs and goals
- Communicated client needs to a variety of care team members and follow up accordingly
- Acted as the client's advocate as it relates to insurance coverage and financial assistance
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Maintained the client's comprehensive clinical record through detailed documentation
- Managed discharge plans upon completion of program requirements
Assistant Director
Oxford Recovery Center
04.2021 - 10.2021
- Ensured proper patient care between multiple disciplines, including Applied Behavior Analysis, Occupational, Physical, and Speech Therapy
- Created and managed patient schedules for 15 providers and 60 behavior technicians
- Adjusted the schedule to accommodate for patient needs
- Coordinated and lead department meetings to facilitate a collaborative environment amongst therapists
- Monitored providers' timecards and ensured integrity of the attendance policy
- Efficiently communicated feedback to providers regarding attendance policy violations
- Oversaw new hire onboarding and training
Board Certified Assistant Behavior Analyst
Oxford Recovery Center
12.2019 - 10.2021
- Worked under the supervision of a Board Certified Behavior Analyst to manage a caseload
- Oversaw the implementation of programs and protocols as written
- Wrote behavior plans and skill acquisition programs
- Assisted with administering assessments (VBMAPP, ABLLS-R, AFLS) and behavior identification supporting assessment activities
- Supervised clients and trained staff in relevant areas
- Provided caregiver training on relevant material to the client's treatment, including behavior intervention
- Trained new hires and provide verbal and written feedback
- Communicated and worked collaboratively with a multidisciplinary team (ABA, Speech, OT, PT)
Lead Registered Behavior Technician
University Pediatricians Autism Center
08.2018 - 12.2019
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Trained staff and monitored their program implementation with regular integrity checks.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Assisted with responsibilities related to opening and closing the center
Assistant Scheduler
University Pediatricians Autism Center
08.2018 - 05.2019
- Created the weekly schedule utilizing Humanity
- Optimized organizational processes by effectively managing behavior technician schedules while adhering to contractual restrictions.
- Worked with supervisors and team members to understand client needs in order to develop a team of therapists equipped to work with every client
- Made efficient schedule changes when staff were unable to report to scheduled sessions or when clients cancelled session
- Mainstreamed communication with staff members regarding their schedule, time, and attendance
Behavior Technician
University Pediatricians Autism Center
02.2016 - 08.2018
- Implemented direct 1:1 ABA therapy with clients ranging from 2 - 18 years old
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Taught clients to apply appropriate social skills and behavior modification techniques.
- Assisted clients in identifying and setting goals to promote positive behavior development.
Education
Bachelor of Arts - Psychology
Wayne State University
Detroit, MI05.2018
Skills
- Internal and External Communications
- Training and Development
- Staff Management
- Data Collection and Entry
- Stakeholder Communications
- Goal Oriented
- Time Management
- Teamwork and Collaboration
Certification
November 2019 - Present
- Board Certified Behavior Assistant Behavior Analyst (BCaBA), 0-19-10639
Timeline
Assistant Director
Dashi Rivers Autism Care
12.2022 - Current
Autism Case Manager
Easterseals Michigan
11.2021 - 12.2022
Assistant Director
Oxford Recovery Center
04.2021 - 10.2021
Board Certified Assistant Behavior Analyst
Oxford Recovery Center
12.2019 - 10.2021
Lead Registered Behavior Technician
University Pediatricians Autism Center
08.2018 - 12.2019
Assistant Scheduler
University Pediatricians Autism Center
08.2018 - 05.2019
Behavior Technician
University Pediatricians Autism Center
02.2016 - 08.2018
Bachelor of Arts - Psychology
Wayne State University
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