Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Corder

Cambridge,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.

Overview

2026
2026
years of professional experience

Work History

Bartender

The Jetty
  • Built relationships with vendors to manage orders and negotiate costs.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.

Florist

Flowers -N- Things
02.2022 - Current
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Prepared potted plants and bouquets based on customer requirements.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Developed positive relationships with clients and vendors to boost rapport and trust.
  • Boosted team productivity with clear communication, delegation of tasks, and time management skills.

Hair Salon Assistant

Hair Couture Salon
07.2020 - 02.2022
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered telephone calls to provide information and schedule new appointments.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
  • Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
  • Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
  • Demonstrated thorough knowledge of all salon products and services.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.

Insurance Agent

Ansay & Associates
02.2017 - 11.2017
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Worked closely with other team members to optimize sales strategies and achieve regional goals.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
  • Developed and implemented marketing strategies to boost sales and increase customer base.
  • Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
  • Analyzed customer needs to provide customized insurance solutions.

Receptionist

Kool Ice & Seafood
08.2012 - 10.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Handled assignments independently with good judgement and critical thinking skills.

Bartender

Suicide Bridge Restaurant
01.2013 - 05.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.

Education

High School Diploma -

Chesapeake College
Wye Mills, MD
06.2011

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Clear and effective communication
  • Patience and Tolerance
  • Outgoing Personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Complex Problem-Solving
  • Payment Processing
  • Handling Difficult Customers
  • Professional Appearance
  • Alcohol awareness
  • Food Service
  • New Hire Training
  • Sales expertise
  • Salesmanship
  • Wine and liquor knowledge
  • Classic cocktails
  • Fast Learner
  • Honest and Dependable
  • Teamwork and Professionalism
  • Collaboration and Teamwork
  • Relationship Building
  • Engaging Customers
  • Professional Service Standards
  • TIPS Certified
  • Sales Development
  • Basic Math

Timeline

Florist

Flowers -N- Things
02.2022 - Current

Hair Salon Assistant

Hair Couture Salon
07.2020 - 02.2022

Insurance Agent

Ansay & Associates
02.2017 - 11.2017

Bartender

Suicide Bridge Restaurant
01.2013 - 05.2016

Receptionist

Kool Ice & Seafood
08.2012 - 10.2016

Bartender

The Jetty

High School Diploma -

Chesapeake College

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Heather Corder