Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Cordova

Vancouver,WA

Summary

Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Chevron
Vancouver, WA
05.2018 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Supervised cash handling processes to ensure accuracy of transactions..
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Trained new employees on store policies, procedures and customer service standards.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Maintained a safe working environment by enforcing safety regulations.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained inventory by checking merchandise to determine levels.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.

Education

GED -

Clark College
Vancouver, WA
11-2012

Skills

  • Stock management
  • Mentoring and coaching
  • Records management
  • Team management
  • Inventory counting
  • Business development and planning
  • Database management
  • New hire training
  • Microsoft Office Suite
  • Customer service
  • Inventory control
  • Attention to detail
  • Customer service and engagement
  • Time management
  • Relationship building and management
  • Staff management
  • POS systems
  • Store organization
  • Scheduling coordination
  • Hiring and training
  • Customer relations
  • Staff supervision
  • Problem-solving
  • Shift scheduling
  • Quickbooks
  • Customer experience
  • Loss prevention
  • Team building and leadership
  • Vendor management

Certification

Food proctor.

Have my certification

Timeline

Assistant Store Manager

Chevron
05.2018 - Current

GED -

Clark College
Heather Cordova