HEATHER CORNELIUS
Morrow,OH
Summary
Professional medical office worker skilled in managing patient records, coordinating appointments, and ensuring efficient office operations. Adept at using medical software, handling confidential information, and providing excellent customer service. Strong focus on teamwork, proven reliability, and adaptability to changing needs. Known for effective communication, organizational skills, and delivering high-quality results.
Overview
21
21
years of professional experience
Work History
Medical Records/Receptionist
West Chester Pediatrics
01.2020 - Current
- Customer Service phone experience
- Responsible for checking patients in and out of the office
- Responsible for scanning all patient paperwork into the patients medical file
- Process/Copy Medical records
- Responsible for taking sick calls and prescription refills
- Responsible for closing accounts for the night
- Responsible for closing the office at the end of day
Medical Receptionist
Children's Hospital
10.2022 - 08.2023
- Managed patient check-in and check-out processes, ensuring efficient workflow and minimal wait times.
- Coordinated appointment scheduling using electronic health record systems to optimize provider availability.
- Processed insurance verifications and maintained accurate patient records to support billing operations.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
Customer Service
Fleet Farm
01.2018 - 01.2019
- Supervised over 5-10 cashiers at a time
- Answerable for all customer service complaints and questions during shift
- Assist Customers with their returns
- Responsible for making sure all tills are correct at the end of the night.
- Responsible for completing nightly reports
Secretary/Budget Truck Rental Coordinator
Ward Warehousing
03.2010 - 11.2010
- Developed new contracts
- Billing
- Record Keeping
- Storage Coordinator
- Verified CDL Licenses/Truck Weights
- Coordinated Truck Rentals Reservations
Preschool teacher
Creative Beginnings Daycare
10.2008 - 03.2010
- Coordinated teacher shift schedules
- Produced daily reports on each student
- Created daily class lesson and activities
Hostess/Server
Denny's
05.2005 - 06.2007
- Managed in-person and telephone guest inquires, customer service request, and reservation bookings
- Developed rapport with customers
- Inquired drink and meal orders
Education
High School Diploma -
Granville, ND05.2008
College - undefined
University of Cincinnati
11.2025
Skills
- Customer Service phone experience
- Proven Multitasker
- Very Dependable
- Punctual
- Adapts well to changes
- Quick learner
- Resilient in completion of tasks
- Team player
- Diligently produces work on time
- Ability to handle fast-paced environment
- Organized and detail-oriented
- Extremely Loyal
- Excellent General Computer Skills
- Microsoft Office to include Word and Excel
Timeline
Medical Receptionist
Children's Hospital
10.2022 - 08.2023
Medical Records/Receptionist
West Chester Pediatrics
01.2020 - Current
Customer Service
Fleet Farm
01.2018 - 01.2019
Secretary/Budget Truck Rental Coordinator
Ward Warehousing
03.2010 - 11.2010
Preschool teacher
Creative Beginnings Daycare
10.2008 - 03.2010
Hostess/Server
Denny's
05.2005 - 06.2007
College - undefined
University of Cincinnati